Mediation by negotiation

Gabriela Carmen Neagu
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Gabriela Carmen Neagu: ISJ Constanta

Ars Aequi, 2016, vol. 6, issue 1, 104-106

Abstract: The existence of complaints or petitions / complaints / memory in a public institution triggers a whole series of procedures and approaches that they conduct the people involved with hiring much energy, skills and abilities in much greater proportion than in any other situatie.Un good mediator can succeed as through effective communication, change attitudes petitionarului.sa them gain confidence and to convince him that can achieve its goals better than working with those whom they are addressed.

Keywords: procedural skills; communication (search for similar items in EconPapers)
Date: 2016
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