The Impact of AI on Service Industries: A Bibliometric Study of Current Research Trends

Vasilescu Cristina () and Gheorghe Militaru ()
Additional contact information
Vasilescu Cristina: Microsoft Company, Bucharest, Romania
Gheorghe Militaru: National University of Science Technology POLITEHNICA Bucharest, Romania

Proceedings of the International Conference on Business Excellence, 2025, vol. 19, issue 1, 3594-3608

Abstract: This study examines the impact of artificial intelligence on service industries by focusing on practical applications and underlying research trends. The bibliometric analysis shows that AI-driven technologies, particularly chatbots, can boost customer engagement and make operations more efficient. Key findings indicate that artificial intelligence can boost service quality through personalized customer interactions while streamlining workflows and delivering data-driven insights. Even though technological progress continues, there is still a big gap in research about the ethical guidelines we need. These frameworks guide artificial intelligence deployment and ensure fair and transparent applications for service contexts. The bibliometric analysis demonstrates its value by revealing the rapid growth in artificial intelligence and in related publications, helping researchers find new collaborations, focus areas, and future directions. By mapping these trends, this paper highlights new opportunities for researchers and professionals who want to ethically integrate AI into service industries.

Keywords: artificial intelligence; bibliometric analysis; machine learning; service industry (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
https://doi.org/10.2478/picbe-2025-0274 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:vrs:poicbe:v:19:y:2025:i:1:p:3594-3608:n:1030

DOI: 10.2478/picbe-2025-0274

Access Statistics for this article

Proceedings of the International Conference on Business Excellence is currently edited by Alina Mihaela Dima

More articles in Proceedings of the International Conference on Business Excellence from Sciendo
Bibliographic data for series maintained by Peter Golla ().