USER-INVOLVEMENT AND OPEN INNOVATION: THE CASE OF DECISION-MAKER OPENNESS

Kristina Risom Jespersen ()
Additional contact information
Kristina Risom Jespersen: Aarhus University, School of Economics and Management, Bartholins Alle 10, DK-8000 Aarhus C., Denmark

International Journal of Innovation Management (ijim), 2010, vol. 14, issue 03, 471-489

Abstract: The promise of customers as an external resource for new-product development (NPD) has been recognized in theory and practice for a long time. Technological progress has increased the interaction between companies and users. Yet the involvement of users in NPD depends on the ability of decision-makers to act as boundary spanners. There is a cognitive distance between NPD decision-makers and users. The larger this distance is, the more novel information is contained in user inputs. True open innovation requires that these cognitive distant inputs are treated in NPD. We find that decision-maker openness is significant for NPD openness to be true. Successful collaboration in form of innovations builds on involvement of launching and lead users in NPD. Our analyses show that decision-maker openness facilitates the involvement process. Further, low decision-maker openness traps the implementation of open innovation.

Keywords: User-involvement; open innovation; user types; involvement intensity; decision-maker openness; NPD stages; cognitive distance (search for similar items in EconPapers)
Date: 2010
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (6)

Downloads: (external link)
http://www.worldscientific.com/doi/abs/10.1142/S136391961000274X
Access to full text is restricted to subscribers

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wsi:ijimxx:v:14:y:2010:i:03:n:s136391961000274x

Ordering information: This journal article can be ordered from

DOI: 10.1142/S136391961000274X

Access Statistics for this article

International Journal of Innovation Management (ijim) is currently edited by Joe Tidd

More articles in International Journal of Innovation Management (ijim) from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().