STUDYING INNOVATION AND CHANGE ACTIVITIES IN KIBS THROUGH THE LENS OF INNOVATIVE BEHAVIOUR

Tiina Tuominen () and Marja Toivonen ()
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Tiina Tuominen: Aalto University School of Science, BIT Research Centre, P.O. Box 15500, FI-00076 Aalto, Finland
Marja Toivonen: VTT Technical Research Centre of Finland, Organisations, networks and innovations systems, P.O. Box 1000, 02044 VTT, Finland

International Journal of Innovation Management (ijim), 2011, vol. 15, issue 02, 393-422

Abstract: This paper examines innovation and change activities in knowledge-intensive business service (KIBS) firms from the perspective of innovative behaviour. Earlier studies have shown that innovation activities in these firms are typically dispersed around the organisation and intertwined with service delivery. Drawing on the theories of innovative behaviour, we map out the variety of micro-level innovation and change activities at three KIBS firms. Our findings suggest that various types of innovative behaviour take place throughout an innovation or change process: idea generation continues until the end of the process and application starts in its early stages. The study also confirms earlier results on the dispersed nature of innovation and change activities in KIBS firms, although different role expectations limited employees' innovative behaviour. Innovative behaviour was performed as both in- and extra-role behaviour at different organisational levels. These findings have implications for both researchers and practitioners.

Keywords: Innovative behaviour; KIBS; empowerment; employee-driven innovation (search for similar items in EconPapers)
Date: 2011
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Citations: View citations in EconPapers (4)

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DOI: 10.1142/S1363919611003209

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