INTELLECTUAL CAPITAL AND INNOVATIONS: IS ORGANISATIONAL CAPITAL A MISSING LINK IN THE SERVICE SECTOR?

Ahmed Elsetouhi (), Ibrahim Elbeltagi () and Mohamed Yacine Haddoud ()
Additional contact information
Ahmed Elsetouhi: School of Management, Plymouth University, UK;
Ibrahim Elbeltagi: Plymouth Graduate School of Management, Plymouth University, Mast House, Sheperd's Wharf, 24 Sutton Rd, Plymouth, Devon, PL4 0HJ, UK
Mohamed Yacine Haddoud: Plymouth Graduate School of Management, Plymouth University, Mast House, Sheperd's Wharf, 24 Sutton Rd, Plymouth, Devon, PL4 0HJ, UK

International Journal of Innovation Management (ijim), 2015, vol. 19, issue 02, 1-29

Abstract: This paper analyses the direct and indirect effects of social capital (SC), human capital (HC) and customer capital (CC) on the different types of innovations via organisational capital (OC) in the service sector. The study gathered data from 198 managers in the Egyptian banks (54% response rate). The research findings indicate that product, process and organisational innovations are positively associated with OC, SC and HC have direct and indirect positive effects on both product and organisational innovation via OC. It seems that SC and HC do not have a direct influence on process innovation because OC fully mediates the relationship between SC, HC and process innovation. This study explored the direct and indirect positive effects of CC on three types of innovation through OC. Additionally, all organisational, process and product innovations are found to be inter-correlated. The most significant influence of intellectual capital (IC) is on product innovation, followed by organisational innovation, whereas the least significant influence is on process innovation.

Keywords: Intellectual capital; innovations (search for similar items in EconPapers)
Date: 2015
References: View complete reference list from CitEc
Citations: View citations in EconPapers (5)

Downloads: (external link)
http://www.worldscientific.com/doi/abs/10.1142/S1363919615500206
Access to full text is restricted to subscribers

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wsi:ijimxx:v:19:y:2015:i:02:n:s1363919615500206

Ordering information: This journal article can be ordered from

DOI: 10.1142/S1363919615500206

Access Statistics for this article

International Journal of Innovation Management (ijim) is currently edited by Joe Tidd

More articles in International Journal of Innovation Management (ijim) from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().