THE IMPACT OF ICT USAGE ON COLLABORATIVE PRODUCT INNOVATION PERFORMANCE

Chathurani Silva, Sanjay Mathrani () and Nihal Jayamaha ()
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Chathurani Silva: School of Engineering and Advanced Technology, Massey University, Albany, Auckland, New Zealand†Department of Decision Sciences, University of Sri Jayewardenepura, Gangodawila, Nugegoda, Sri Lanka
Sanjay Mathrani: School of Engineering and Advanced Technology, Massey University, Albany, Auckland, New Zealand
Nihal Jayamaha: School of Engineering and Advanced Technology, Massey University, Palmerstone North, Manawatu, New Zealand

International Journal of Innovation Management (ijim), 2016, vol. 20, issue 05, 1-24

Abstract: Manufacturers are increasingly adopting collaborative product development (CPD) to achieve competitive advantage through joint synergies in introducing new products. Partners involved in CPD may be external such as suppliers and customers or internal cross-functional teams. As the number of dispersed partners increases, substantial rises in the use of information and communication technology (ICT) are evidenced in firms. Since most ICT implementations cost significantly to firms, uncovering a detailed picture of the effect of ICT usage on CPD performance would be immensely useful. Drawing on the relational resource-based view (RRBV), this study explores ICT impact on CPD performance comprising project performance and collaboration performance. Data collected from 244 collaborative product innovation projects were used. The study reveals positive direct and indirect impact of overall ICT usage on new product quality, commercial success, and time performance, through collaboration performance. The observed impact of three ICT usage aspects (frequency, proficiency, and intensity) and individual ICT types significantly contribute to extant literature while providing useful implications to product development practitioners.

Keywords: Collaborative product development; frequency; proficiency; intensity; ICT usage; collaboration performance; new product quality; commercial success; time performance; relational resource-based view (search for similar items in EconPapers)
Date: 2016
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DOI: 10.1142/S1363919616400120

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