USER ENGAGEMENT IN HEALTHCARE LIVING LABS: A SCOPING REVIEW

Genevieve Cyr, Marie-Pascale Pomey, Shuaiqi Yuan and Karl-Emanuel Dionne
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Genevieve Cyr: École de santé publique de l’Université de, Montreal, Canada
Marie-Pascale Pomey: ��Department of Health Management, Evaluation and Policy École de santé publique de l’Université de Montréal & Regular researcher at the Centre Hospitalier, Universitaire de Montréal(CHUM) Research Center, Montreal, Canada
Shuaiqi Yuan: École de santé publique de l’Université de, Montreal, Canada
Karl-Emanuel Dionne: �Department of Entrepreneurship and Innovation, HEC Montréal, Montreal, Canada

International Journal of Innovation Management (ijim), 2022, vol. 26, issue 10, 1-28

Abstract: User engagement in innovation processes is crucial for the development of sustainable healthcare. One promising user-centred approach used to integrate users’ experiential knowledge in the development of innovations is the Living Lab (LL). However, we lack a systematic understanding of the processes, methods and factors that lead to more effective user engagement. The objective of this scoping review is to map and systematically present current research on user engagement in Healthcare Living Labs (HLLs) to enhance understanding and inspire future research. Our review shows that the level of user engagement is still low given the limited use of methods tailored to support it and that HLL are predominantly used in technology and clinical innovation. We offer a clearer depiction and description of the methods innovation managers could use to foster greater user engagement in HLL.

Keywords: Living Lab; patient engagement; healthcare; co-creation; open innovation; innovation management; scoping review (search for similar items in EconPapers)
Date: 2022
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DOI: 10.1142/S1363919622300045

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