Customer Participation and Commitment in BPR

Veronika Thurner
Additional contact information
Veronika Thurner: Department of Computer Science, Technical University of Munich, Arcisstr. 21, 80290 Munich, Germany

Chapter 16 in Reengineering in Action:The Quest for World-Class Excellence, 1999, pp 289-307 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractBased on experience that was partly gathered in project cooperation with Siemens Nixdorf, we present a systematic approach to BPR, covering a methodology for information retrieval, process modeling and structuring, weakness analysis, and development and testing of concepts for improvements and change. Furthermore, we focus on our tactics for coping with psychological barriers of those employees of the client organization that are involved in and affected by a BPR project, and our way of motivating them to identify themselves with improvements and change.

Date: 1999
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.worldscientific.com/doi/pdf/10.1142/9781848160576_0016 (application/pdf)
https://www.worldscientific.com/doi/abs/10.1142/9781848160576_0016 (text/html)
Ebook Access is available upon purchase.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wsi:wschap:9781848160576_0016

Ordering information: This item can be ordered from

Access Statistics for this chapter

More chapters in World Scientific Book Chapters from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().