Enterprise Resource Planning (ERP) Maintenance and Upgrade Management and Challenges

Celeste Ng
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Celeste Ng: Department of Management Information Systems, Faculty of Informatics, Yuan-Ze University, Taiwan

Chapter 3 in Managing Strategic Enterprise Systems and E-Government Initiatives in Asia:A Casebook, 2004, pp 45-60 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThe following sections are included:Company BackgroundMaintenance Department and ManagementERP maintenance challenges: An overviewMaintenance Activities from CA's Clients and IT Staff: ProcessManaging Support Package: ProcessUpgrade: An OverviewManaging Upgrade: Business Case and the ProjectConcluding Remarks

Keywords: Enterprise Systems; E-Government Initiatives; Case Study; IT in Asia; Strategic Information Systems (search for similar items in EconPapers)
Date: 2004
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