Managing Strategic Enterprise Systems and E-Government Initiatives in Asia:A Casebook

Edited by Pan Shan-Ling

in World Scientific Books from World Scientific Publishing Co. Pte. Ltd.

Abstract: This book presents a socio-technical view of strategic information systems issues such as enterprise systems implementation and management, knowledge management, customer relationship management, and e-government initiatives. It contains eight case studies documenting experiences of utilizing enterprise systems and e-government initiatives in organizations and government agencies from Asia-Pacific countries such as Australia, India, Singapore, and South Korea.

Keywords: Enterprise Systems; E-Government Initiatives; Case Study; IT in Asia; Strategic Information Systems (search for similar items in EconPapers)
Date: 2004
ISBN: 9789812389077
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Chapters in this book:

Ch 1 Infosys Technologies Limited, India , pp 1-20

RaviShankar Mayasandra

Ch 2 NCS Private Limited, Singapore , pp 21-44

Anand Ramchand

Ch 3 Enterprise Resource Planning (ERP) Maintenance and Upgrade Management and Challenges , pp 45-60

Celeste Ng

Ch 4 UNI, Singapore , pp 61-85

Sathish Sritharan

Ch 5 Singapore Police Force: One-Stop Public Entertainment Licensing Centre (OSPEC) , pp 87-102

Calvin Chan

Ch 6 The Infocomm Development Authority Of Singapore (IDA) , pp 103-118

Eric Lim

Ch 7 Supreme Court Registry Office of South Korea (SCRO) , pp 119-138

Hyun Jeong Kim, Yasmin Merali and Jimmy Huang

Ch 8 Inland Revenue Authority of Singapore (IRAS) , pp 139-160

Tan Chee Wee

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