Building Trust: Key Factors for AI Acceptance in Public Administration

Vanessa Adduci and Paolo Ciancarini

Chapter 5 in Digital Transformation in Government:Insights, Experiences and Best Practices, 2026, pp 123-147 from World Scientific Publishing Co. Pte. Ltd.

Abstract: The following sections are included:IntroductionMethodAcceptance of Artificial Intelligence Technologies by CitizensFactors Influencing Acceptance: Building TrustDiscussionResearch LimitationsConclusionsReferences

Keywords: Digital Transformation; Government; AI; Public Policy; Public Interest Technology; Knowledge Management; Machine Learning; Innovation (search for similar items in EconPapers)
JEL-codes: D83 H11 H83 L86 O33 (search for similar items in EconPapers)
Date: 2026
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