Investigating primary school quality using teachers’ self-efficacy and satisfaction

Athina Skapinaki and Maria Salamoura

EconStor Open Access Articles and Book Chapters, 2020, vol. 6, issue 1, 17-20

Abstract: The current study aims to examine the impact of teachers’ job satisfaction and self-efficacy in improving service quality. The results, using clustering, indicated three groups of respondents according to their behavior, as teachers emphasizing on different aspects of marketing: external, interactive and internal marketing. Moreover, factor analysis, revealed that their satisfaction was affected by “Workplace Relationships with the Director and Colleagues”, "Educational Management", "Social Recognition and Professional Development", "Relationships with Parents and Students", "Infrastructure" and "Working Conditions and Nature of Work", while "Class and Students’ Relationships Management" and "Students’ Engagement and Educational Strategies" were influencing parameters of teachers’ self–efficacy.

Keywords: service quality in schools; service marketing triangle; teachers’ job satisfaction; teachers’ self-efficacy (search for similar items in EconPapers)
JEL-codes: A20 I2 P36 (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:zbw:espost:215621

DOI: 10.5281/zenodo.3603340

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