The Impact of Artificial Intelligence on Enterprise Decision-Making Processes

Ernest Górka, Dariusz Baran, Gabriela Wojak, Michał Ćwiąkała, Sebastian Zupok, Dariusz Starkowski, Dariusz Reśko and Oliwia Okrasa

EconStor Open Access Articles and Book Chapters, 2025, vol. 28, issue 4, 756-777

Abstract: Purpose: This paper examines how artificial intelligence (AI) enhances enterprise decision-making. It explores the influence of AI tools on decision speed, accuracy, and managerial effectiveness. The study also identifies key human and organizational factors affecting implementation success. Design/methodology/approach: A quantitative survey of 92 enterprises from multiple industries was conducted. Data were collected via a structured questionnaire and analyzed using descriptive and correlation methods. The approach enables identification of relationships between AI adoption, decision efficiency, and organizational barriers. Findings: Results show that 93% of companies use AI, mainly in customer service, data analysis, and decision support. AI improves efficiency and data-driven management but faces barriers such as employee resistance and high costs. Understanding AI mechanisms and managing change are critical competencies. Practical recommendations: Companies should strengthen change management, enhance AI literacy, and address employee adaptation issues. Effective leadership and transparent communication can improve acceptance and outcomes. Aligning AI tools with human decision-making will maximize business value. Originality/value: The paper offers one of the first quantitative assessments of AI’s role in enterprise decision-making. It highlights the synergy between algorithmic and human intelligence. The study contributes to understanding how AI reshapes management practices and organizational agility.

Keywords: Artificial intelligence; decision-making; managerial efficiency; organizational barriers; change management (search for similar items in EconPapers)
JEL-codes: D83 M15 O32 (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:zbw:espost:338635

DOI: 10.35808/ersj/4143

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