How to Avoid Black Markets for Appointments with Online Booking Systems
Rustamdjan Hakimov,
C.-Philipp Heller,
Dorothea Kübler and
Morimitsu Kurino
Authors registered in the RePEc Author Service: Dorothea Kübler
American Economic Review, 2021, vol. 111, issue 7, 2127-51
Abstract:
Allocating appointment slots is presented as a new application for market design. Online booking systems are commonly used by public authorities to allocate appointments for visa interviews, driver's licenses, passport renewals, etc. We document that black markets for appointments have developed in many parts of the world. Scalpers book the appointments that are offered for free and sell the slots to appointment seekers. We model the existing first-come-first-served booking system and propose an alternative batch system. The batch system collects applications for slots over a certain time period and then randomly allocates slots to applicants. The theory predicts and lab experiments confirm that scalpers profitably book and sell slots under the current system with sufficiently high demand, but that they are not active in the proposed batch system. We discuss practical issues for the implementation of the batch system and its applicability to other markets with scalping.
JEL-codes: C92 D47 (search for similar items in EconPapers)
Date: 2021
References: Add references at CitEc
Citations: View citations in EconPapers (9)
Downloads: (external link)
https://www.aeaweb.org/doi/10.1257/aer.20191204 (application/pdf)
https://doi.org/10.3886/E130921V1 (text/html)
https://www.aeaweb.org/doi/10.1257/aer.20191204.appx (application/pdf)
https://www.aeaweb.org/doi/10.1257/aer.20191204.ds (application/zip)
Access to full text is restricted to AEA members and institutional subscribers.
Related works:
Journal Article: How to Avoid Black Markets for Appointments with Online Booking Systems (2021) 
Working Paper: How to Avoid Black Markets for Appointments with Online Booking Systems (2019) 
Working Paper: How to avoid black markets for appointments with online booking systems (2019) 
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
HTML/Text
Persistent link: https://EconPapers.repec.org/RePEc:aea:aecrev:v:111:y:2021:i:7:p:2127-51
Ordering information: This journal article can be ordered from
https://www.aeaweb.org/journals/subscriptions
DOI: 10.1257/aer.20191204
Access Statistics for this article
American Economic Review is currently edited by Esther Duflo
More articles in American Economic Review from American Economic Association Contact information at EDIRC.
Bibliographic data for series maintained by Michael P. Albert ().