How to Avoid Black Markets for Appointments with Online Booking Systems

Rustamdjan Hakimov, C.-Philipp Heller, Dorothea Kübler and Morimitsu Kurino

EconStor Open Access Articles and Book Chapters, 2021, vol. 111, issue 7, 2127-2151

Abstract: Allocating appointment slots is presented as a new application for market design. Online booking systems are commonly used by public authorities to allocate appointments for visa interviews, driver's licenses, passport renewals, etc. We document that black markets for appointments have developed in many parts of the world. Scalpers book the appointments that are offered for free and sell the slots to appointment seekers. We model the existing first-come-first-served booking system and propose an alternative batch system. The batch system collects applications for slots over a certain time period and then randomly allocates slots to applicants. The theory predicts and lab experiments confirm that scalpers profitably book and sell slots under the current system with sufficiently high demand, but that they are not active in the proposed batch system. We discuss practical issues for the implementation of the batch system and its applicability to other markets with scalping.

JEL-codes: C92 D47 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (8)

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Related works:
Journal Article: How to Avoid Black Markets for Appointments with Online Booking Systems (2021)
Working Paper: How to Avoid Black Markets for Appointments with Online Booking Systems (2019)
Working Paper: How to avoid black markets for appointments with online booking systems (2019)
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Persistent link: https://EconPapers.repec.org/RePEc:zbw:espost:235248

DOI: 10.1257/aer.20191204

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