Relationships among Hedonic and Utilitarian Factors and Exogenous and Endogenous Influences of Consumer Behavior in Tourism

Simona Vinerean, Alin Opreana, Iuliana Cetina and Luigi Dumitrescu
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Iuliana Cetina: The Bucharest University of Economic Studies
Luigi Dumitrescu: Lucian Blaga University of Sibiu

Expert Journal of Marketing, 2015, vol. 3, issue 1, 17-28

Abstract: Customer experience is gaining more and more attention from researchers. Particularly in tourism, this experiences may be determined by hedonic or utilitarian factors. However, there are other influences, both exogenous and endogenous, that may impact consumer behaviors in tourism. Thus, in this article, we explore the receptivity of consumers in terms of certain types of influences, exogenous and endogenous, to hedonic and utilitarian factors related to a tourism package. To examine these research questions, we employ exploratory factor analysis, confirmatory factor analysis, and structural equation modelling on a sample of 150 tourists from Europe and North America.

Keywords: hedonic factors; utilitarian factors; marketing influences; tourism; consumer behavior (search for similar items in EconPapers)
JEL-codes: M10 M31 (search for similar items in EconPapers)
Date: 2015
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:exp:mkting:v:3:y:2015:i:1:p:17-28

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