Relationships among Hedonic and Utilitarian Factors and Exogenous and Endogenous Influences of Consumer Behavior in Tourism
Alin Opreana (),
Iuliana Cetina and
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Simona Vinerean: The Bucharest University of Economic Studies
Iuliana Cetina: The Bucharest University of Economic Studies
Luigi Dumitrescu: Lucian Blaga University of Sibiu
Expert Journal of Marketing, 2015, vol. 3, issue 1, 17-28
Customer experience is gaining more and more attention from researchers. Particularly in tourism, this experiences may be determined by hedonic or utilitarian factors. However, there are other influences, both exogenous and endogenous, that may impact consumer behaviors in tourism. Thus, in this article, we explore the receptivity of consumers in terms of certain types of influences, exogenous and endogenous, to hedonic and utilitarian factors related to a tourism package. To examine these research questions, we employ exploratory factor analysis, confirmatory factor analysis, and structural equation modelling on a sample of 150 tourists from Europe and North America.
Keywords: hedonic factors; utilitarian factors; marketing influences; tourism; consumer behavior (search for similar items in EconPapers)
JEL-codes: M31 M10 (search for similar items in EconPapers)
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Persistent link: https://EconPapers.repec.org/RePEc:exp:mkting:v:3:y:2015:i:1:p:17-28
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