The Impact of Burnout on Police Officers’ Performance and Turnover Intention: The Moderating Role of Compassion Satisfaction

Gabriela Pedro Gomes, Neuza Ribeiro and Daniel Roque Gomes
Additional contact information
Gabriela Pedro Gomes: CARME—Centre of Applied Research in Management and Economics, School of Technology and Management, Polytechnic Institute of Leiria, Campus 2—Morro do Lena, Alto do Vieiro, 2411-901 Leiria, Portugal
Daniel Roque Gomes: School of Education (ESEC-IPC), Polytechnic Institute of Coimbra, R. Dom João III, 3030-329 Coimbra, Portugal

Administrative Sciences, 2022, vol. 12, issue 3, 1-18

Abstract: Burnout should be seen as an important phenomenon influencing the services provided by police forces, due to its high exposure to stressful events. The study sought to examine the impact of burnout on performance and turnover intention of Portuguese police forces, as well as to analyze the moderating effect of compassion satisfaction (CS) on this relationship. Data were collected in 2021 from 1.682 Portuguese police officers, using individual surveys. The results showed that (1) burnout is negatively related to performance; (2) burnout is positively related to turnover intention; (3) CS, although it has a positive effect on performance, does not assume a moderating role, as expected, in the relationship between burnout and performance; (4) CS assumes a moderating role in the relationship between burnout and turnover intention. That is, when a person who still suffers from burnout feels CS, it decreases the intention to leave the organization. The implications and the bearings of this study are discussed and presented regarding the theoretical, empirical and practical perspectives in order to better support both the comprehension of burnout in police officers and offer the best practical recommendations.

Keywords: burnout; performance; turnover intention; compassion satisfaction; police officers (search for similar items in EconPapers)
JEL-codes: L M M0 M1 M10 M11 M12 M14 M15 M16 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
https://www.mdpi.com/2076-3387/12/3/92/pdf (application/pdf)
https://www.mdpi.com/2076-3387/12/3/92/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jadmsc:v:12:y:2022:i:3:p:92-:d:874144

Access Statistics for this article

Administrative Sciences is currently edited by Ms. Nancy Ma

More articles in Administrative Sciences from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().