Communication, Expectations, and Trust: An Experiment with Three Media
Anna Lou Abatayo (),
John Lynham and
Additional contact information
Anna Lou Abatayo: Centre for Geography, Resources, Environment, Energy and Networks, Bocconi University, 20136 Milan, Italy
Games, 2020, vol. 11, issue 4, 1-26
We studied how communication media affect trust game play. Three popular media were considered: traditional face-to-face, Facebook groups, and anonymous online chat. We considered post-communication changes in players’ expectations and preferences, and further analyzed the contents of group communications to understand the channels though which communication appears to improve trust and trustworthiness. For senders, the social, emotional, and game-relevant contents of communication all matter, significantly influencing both their expectations of fair return and preferences towards receivers. Receivers increased trustworthiness is mostly explained by their adherence to the norm of sending back a fair share of the amount received. These results do not qualitatively differ among the three communication media; while face-to-face had the largest volume of messages, all three media proved equally effective in enhancing trust and trustworthiness.
Keywords: communication technology; laboratory experiments; trust games; content analysis (search for similar items in EconPapers)
JEL-codes: C C7 C70 C71 C72 C73 (search for similar items in EconPapers)
References: View references in EconPapers View complete reference list from CitEc
Citations: Track citations by RSS feed
Downloads: (external link)
Working Paper: Communication, Expectations and Trust: an Experiment with Three Media (2020)
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:gam:jgames:v:11:y:2020:i:4:p:48-:d:435846
Access Statistics for this article
Games is currently edited by Prof. Dr. Ulrich Berger
More articles in Games from MDPI, Open Access Journal
Bibliographic data for series maintained by XML Conversion Team ().