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Communication, Expectations and Trust: an Experiment with Three Media

Anna Lou Abatayo (), John Lynham and Katerina Sherstyuk
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Anna Lou Abatayo: Bocconi University, University of Hawaii at Manoa and University of Guelph

No 202021, Working Papers from University of Hawaii at Manoa, Department of Economics

Abstract: We study how communication under differ popular media affects trust game play. Three communication media are considered: traditional face-to- face, Facebook groups, and anonymous online chat. We consider post-communication changes in player expectations and preferences, and further analyze the contents of group communications to understand the channels though which communication enhances sender and receiver behavior. For senders, social, emotional and game-relevant contents of communication all matter, significantly influencing both their expectations of fair return and preferences towards receivers. Receiver increased trustworthiness is mostly explained by their adherence to the social norm of sending back a fair share in return for the full amount received. Remarkably, these results do not qualitatively differ among the three communication media; while face-to-face had the largest volume of messages, all three media proved equally effective in enhancing trust and trustworthiness.

Keywords: communication technology; laboratory experiments; trust games; contents analysis (search for similar items in EconPapers)
JEL-codes: C72 C92 D83 (search for similar items in EconPapers)
Date: 2020-07
New Economics Papers: this item is included in nep-cbe, nep-exp, nep-gth, nep-ict and nep-soc
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