Service Science

2009 - 2025

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Volume 5, issue 4, 2013

Dual Rules for Service Evaluation pp. 279-295

Erik Rolland, Raymond A. Patterson, Paul R. Messinger, Keith F. Ward and Adam Finn

Serving Fraudulent Consumers? The Impact of Return Policies on Retailer's Profitability pp. 296-309

M. Ali Ülkü, Lynn C. Dailey and H. Müge Yayla-Küllü

The Impact of Management's Customer Orientation on Job Satisfaction and Competency of Service Employees in the Public Sector: The Mediating Effect of Role Stress pp. 310-320

Talai Osmonbekov and Elena Bernard

Volume 5, issue 3, 2013

Editorial Column—From CleanTech to CleanServ pp. 193-196

Adi Wolfson, Dorith Tavor and Shlomo Mark

Multiregional Dynamic Vaccine Allocation During an Influenza Epidemic pp. 197-215

Anna Teytelman and Richard C. Larson

The Peripheral Knowledge Paradox: Interfirm Knowledge Partitioning and Integration in Services Contracting pp. 216-237

Amrit Tiwana

An Equilibrium Model of Online Shopping Supply Chain Networks with Service Capacity Investment pp. 238-248

Yihong Hu and Qiang Qiang

Unfair Consequence of Fair Competition in Service Systems—An Agent-Based and Queueing Approach pp. 249-262

Wai Kin (Victor) Chan and Baojun Gao

Advancing Innovation in Professional Service Firms: Insights from the Service-Dominant Logic pp. 263-275

Christoph F. Breidbach, Peter Smith and Lisa J. Callagher

Volume 5, issue 2, 2013

Cloud Computing Operations Research pp. 88-101

Ilyas Iyoob, Emrah Zarifoglu and A. B. Dieker

Predicting Purchase Timing, Product Choice, and Purchase Amount for a Firm's Adoption of a Radically Innovative Information Technology: An Analysis of Cloud Computing Services pp. 102-123

Timothy R. Bohling, V. Kumar and Riddhi Shah

Building Energy Performance Analytics on Cloud as a Service pp. 124-136

Young M. Lee, Lianjun An, Fei Liu, Raya Horesh, Young Tae Chae, Rui Zhang, Estepan Meliksetian, Pawan Chowdhary, Paul Nevill and Jane L. Snowdon

Modeling and Economic Analysis of the Cloud Brokering Platform Under Uncertainty: Choosing a Risk/Profit Trade-off pp. 137-162

Alexei A. Gaivoronski, Darijus Strasunskas, Per J. Nesse, Stein Svaet and Xiaomeng Su

The Dark Side of Using Emergencies in Direct Marketing Campaigns for Blood Donation Services pp. 163-178

Edlira Shehu, Ann-Christin Langmaack and Michel Clement

A Model for Estimating Productivity in Service Systems pp. 179-192

David Lopez, Ralph Badinelli and Carlos F. Renedo

Volume 5, issue 1, 2013

Marketing Managers' Perceptions of Value Cocreation pp. 4-16

Kim Cassidy, Steve Baron, Dominic Elliott and George Efstathiadis

A Process Flow-Based Framework for Nurse Demand Estimation pp. 17-28

Jomon Aliyas Paul and Leo MacDonald

Adaptive Smoothed Functional Algorithms for Optimal Staffing Levels in Service Systems pp. 29-55

H. L. Prasad, L. A. Prashanth, Shalabh Bhatnagar and Nirmit Desai

Optimal Return Service Charging Policy for a Fashion Mass Customization Program pp. 56-68

Tsan-Ming Choi

Green Service Practices: Performance Implications and the Role of Environmental Management Systems pp. 69-84

Christina W. Y. Wong, Chee Yew Wong and Sakun Boon-itt

Volume 4, issue 4, 2012

The Impact of Health Service Provider Agreeableness on Care Quality Variation pp. 295-307

Ching-I Teng and Wen-Hsin Hsu

Determining the Priority of Critical Service Attributes: An Integrated Model and an Empirical Case Study in the Higher Education Sector pp. 308-319

Ronald Sukwadi, Ching-Chow Yang and Liu Fan

Designing and Pricing Services Based on Customer-Perceived Value: An Airline Company Feasibility Study pp. 320-330

Emmanuel Fragnière, Angela Lombardi and Francesco Moresino

An Economic Order Quantity Model for Nonconforming Quality Products pp. 331-348

Shib Sankar Sana

A Concept Generation Support System for Product-Service System Development pp. 349-364

Kwang-Jae Kim, Chie-Hyeon Lim, Dong-Hee Lee, Jin Lee, Yoo-Suk Hong and Kwangtae Park

The Influence of After-Sales Service Determinants on Brand Loyalty Within the Premium Automotive Industry: An Empirical Comparison of Three Countries pp. 365-381

Paul Hünecke and Marjaana Gunkel

Magnified Effects of Changes in NIH Research Funding Levels pp. 382-395

Richard C. Larson, Navid Ghaffarzadegan and Mauricio Gomez Diaz

Volume 4, issue 3, 2012

How Can Achievement Induce Loyalty? A Combination of the Goal-Setting Theory and Flow Theory Perspectives pp. 183-194

Ching-I Teng, Shao-Kang Lo and Yi-Jhen Li

Planning for an Aging Fleet of Shuttle Vehicles with Simulation pp. 195-206

Robert M. Saltzman

Value Cocreation and Service Systems (Re)Formation: A Service Ecosystems View pp. 207-217

Stephen L. Vargo and Melissa Archpru Akaka

Metamodel for Service Analysis and Design Based on an Operational View of Service and Service Systems pp. 218-235

Steven Alter

Service Commitment Strategy and Pricing Decisions in Retail Supply Chains with Risk-Averse Players pp. 236-252

Tiaojun Xiao, Tsan Ming Choi, Danqin Yang and T. C. E. Cheng

Multilevel Simulations of Health Delivery Systems: A Prospective Tool for Policy, Strategy, Planning, and Management pp. 253-268

Hyunwoo Park, Trustin Clear, William B. Rouse, Rahul C. Basole, Mark L. Braunstein, Kenneth L. Brigham and Lynn Cunningham

E-procurement Service Provider Selection--An Analytic Network Process-Based Group Decision-Making Approach pp. 269-294

M Ramkumar and Mamata Jenamani

Volume 4, issue 2, 2012

Performing Service Design Experiments Using Ethnomethodology and Theatre-Based Reenactment: A Swiss Ski Resort Case Study pp. 89-100

Emmanuel Fragnière, Benjamin Nanchen and Marshall Sitten

Fuzzy Logic and Interval Arithmetic-Based TOPSIS Method for Multicriteria Reverse Auctions pp. 101-117

Ritesh Kumar Singh and Lyes Benyoucef

Perspective Shifts in Marketing: Toward a Paradigm Change? pp. 121-134

Gaetano M. Golinelli, Sergio Barile, Marialuisa Saviano and Francesco Polese

Fuzzy Modeling of Service System Engagements pp. 135-146

Ralph D. Badinelli

Three Frameworks for Service Research: Exploring Multilevel Governance in Nested, Networked Systems pp. 147-160

Jim Spohrer, Paolo Piciocchi and Clara Bassano

Structure and Dynamics of a "T-Shaped" Knowledge: From Individuals to Cooperating Communities of Practice pp. 161-180

Sergio Barile, Giacomo Franco, Giancarlo Nota and Marialuisa Saviano

Volume 4, issue 1, 2012

Consumer Responses to Legal Music Download Services that Compete with Illegal Alternatives pp. 4-23

Michel Clement, Arvind Rangaswamy and Srikant Vadali

Value Transformation in the Mobile Service Ecosystem: A Study of App Store Emergence and Growth pp. 24-41

Rahul C. Basole and Jürgen Karla

A Cointegration Model with Structure Breaks for Customer Migration Analysis pp. 42-54

Wei Jiang, Rong Duan and Siu-Tong Au

Enterprise Transformation to Enable University-Industry Collaboration: A Case Study in Complexity and Usability pp. 55-68

Chen-Yang Cheng, Tanna Pugh, Ling Rothrock and Vittal Prabhu

Nonfixed Retirement Age for University Professors: Modeling Its Effects on New Faculty Hires pp. 69-78

Richard C. Larson and Mauricio Gomez Diaz

Value Cocreation in Service Platform Business Models pp. 79-88

Anssi Smedlund

Volume 3, issue 4, 2011

Scenario Analysis of Web Service Composition based on Multi-Criteria Mathematical Goal Programming pp. 280-303

LiYing Cui, Soundar Kumara and Dongwon Lee

Comparing Neural Network and Ordinal Logistic Regression to Analyze Attitude Responses pp. 304-312

Aisyah Larasati, Camille DeYong and Lisa Slevitch

Defining Service and Non-Service Exchanges pp. 313-324

Sandeep Kayastha

Hyper-Networking of Customers, Providers, and Resources Drives New Service Business Designs: e-Commerce and Beyond pp. 325-337

Cheng Hsu

Information Theoretic Metrics for Combining Qualitative and Quantitative Data from Consumer Surveys pp. 338-348

Vamsi Salaka and Vittal Prabhu

Volume 3, issue 3, 2011

On Formalization of the Concept of Value Proposition pp. 194-205

Marek Winkler and Vladimír Dosoudil

Reducing Risk or Increasing Profit? Provider Decisions in Agreement Networks pp. 206-222

Wibke Michalk, Lilia Filipova-Neumann, Benjamin Blau and Christof Weinhardt

Productivity in Service Systems: Towards a Managerial Framework pp. 223-238

David López, Carmen de Pablos, Enrique de la Puerta and Carlos Fernández

Offshoring of Information-Based Services: Structural Breaks in Industry Life Cycles pp. 239-255

Eugene D. Hahn and Kraiwinee Bunyaratavej

Consumer Information Systems as Service Modules: Case Study of IPTV Services pp. 264-279

Tuure Tuunanen, Lesley A. Gardner and Martin Bastek

Volume 3, issue 2, 2011

A Service Perspective on the Marketization of Undergraduate Education pp. 110-126

Steven A. Taylor and Kimberly M. Judson

Hierarchical Bayes Modeling of the Customer Satisfaction Index pp. 127-140

Nobuhiko Terui, Shohei Hasegawa, Taemyung Chun and Kosuke Ogawa

A SAT View on New Service Development pp. 141-157

Fu-Ren Lin and Pei-Shan Hsieh

The Impact of Operations Performance on Customer Loyalty pp. 158-171

Vikas Kumar, Luciano Batista and Roger Maull

Better Place: A Case Study of the Reciprocal Relations Between Sustainability and Service pp. 172-181

Adi Wolfson, Dorith Tavor, Shlomo Mark, Michael Schermann and Helmut Krcmar

Clues, Flow Channels, and Cognitive States: An Exploratory Study of Customer Experiences with e-Brokerage Services pp. 182-193

David Xin Ding

Volume 3, issue 1, 2011

Discovering Experts, Experienced Persons and Specialists for IT Infrastructure Support pp. 1-21

Girish Keshav Palshikar, Harrick M. Vin, V. Vijaya Saradhi and Mohammed Mudassar

Workforce Planning over the Service Life Cycle pp. 22-40

Ruwen Qin

New Project Staffing for Outsourced Call Centers with Global Service Level Agreements pp. 41-66

Thomas R. Robbins and Terry P. Harrison

Optimization of Multi-skill Call Centers Contracts and Work-shifts pp. 67-81

Roberto Cordone, Andrea Piselli, Paolo Ravizza and Giovanni Righini

The Growth and Performance Diagnostics Initiative: A Multi-Dimensional Framework for Sales Performance Analysis and Management pp. 82-98

Moninder Singh, Debarun Bhattacharjya, Léa Deleris, Dmitriy Katz-Rogozhnikov, Mark Squillante, Bonnie Ray, Aleksandra Mojsilovic, Deepika Kakrania, Avijit Saha, Jing Fu, Christian Barrera and Jonathan Richard

Learning Curves and Stochastic Models for Pricing and Provisioning Cloud Computing Services pp. 99-109

Amit Gera and Cathy H. Xia