Service Science

2009 - 2025

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Volume 4, issue 4, 2012

The Impact of Health Service Provider Agreeableness on Care Quality Variation pp. 295-307

Ching-I Teng and Wen-Hsin Hsu

Determining the Priority of Critical Service Attributes: An Integrated Model and an Empirical Case Study in the Higher Education Sector pp. 308-319

Ronald Sukwadi, Ching-Chow Yang and Liu Fan

Designing and Pricing Services Based on Customer-Perceived Value: An Airline Company Feasibility Study pp. 320-330

Emmanuel Fragnière, Angela Lombardi and Francesco Moresino

An Economic Order Quantity Model for Nonconforming Quality Products pp. 331-348

Shib Sankar Sana

A Concept Generation Support System for Product-Service System Development pp. 349-364

Kwang-Jae Kim, Chie-Hyeon Lim, Dong-Hee Lee, Jin Lee, Yoo-Suk Hong and Kwangtae Park

The Influence of After-Sales Service Determinants on Brand Loyalty Within the Premium Automotive Industry: An Empirical Comparison of Three Countries pp. 365-381

Paul Hünecke and Marjaana Gunkel

Magnified Effects of Changes in NIH Research Funding Levels pp. 382-395

Richard C. Larson, Navid Ghaffarzadegan and Mauricio Gomez Diaz

Volume 4, issue 3, 2012

How Can Achievement Induce Loyalty? A Combination of the Goal-Setting Theory and Flow Theory Perspectives pp. 183-194

Ching-I Teng, Shao-Kang Lo and Yi-Jhen Li

Planning for an Aging Fleet of Shuttle Vehicles with Simulation pp. 195-206

Robert M. Saltzman

Value Cocreation and Service Systems (Re)Formation: A Service Ecosystems View pp. 207-217

Stephen L. Vargo and Melissa Archpru Akaka

Metamodel for Service Analysis and Design Based on an Operational View of Service and Service Systems pp. 218-235

Steven Alter

Service Commitment Strategy and Pricing Decisions in Retail Supply Chains with Risk-Averse Players pp. 236-252

Tiaojun Xiao, Tsan Ming Choi, Danqin Yang and T. C. E. Cheng

Multilevel Simulations of Health Delivery Systems: A Prospective Tool for Policy, Strategy, Planning, and Management pp. 253-268

Hyunwoo Park, Trustin Clear, William B. Rouse, Rahul C. Basole, Mark L. Braunstein, Kenneth L. Brigham and Lynn Cunningham

E-procurement Service Provider Selection--An Analytic Network Process-Based Group Decision-Making Approach pp. 269-294

M Ramkumar and Mamata Jenamani

Volume 4, issue 2, 2012

Performing Service Design Experiments Using Ethnomethodology and Theatre-Based Reenactment: A Swiss Ski Resort Case Study pp. 89-100

Emmanuel Fragnière, Benjamin Nanchen and Marshall Sitten

Fuzzy Logic and Interval Arithmetic-Based TOPSIS Method for Multicriteria Reverse Auctions pp. 101-117

Ritesh Kumar Singh and Lyes Benyoucef

Perspective Shifts in Marketing: Toward a Paradigm Change? pp. 121-134

Gaetano M. Golinelli, Sergio Barile, Marialuisa Saviano and Francesco Polese

Fuzzy Modeling of Service System Engagements pp. 135-146

Ralph D. Badinelli

Three Frameworks for Service Research: Exploring Multilevel Governance in Nested, Networked Systems pp. 147-160

Jim Spohrer, Paolo Piciocchi and Clara Bassano

Structure and Dynamics of a "T-Shaped" Knowledge: From Individuals to Cooperating Communities of Practice pp. 161-180

Sergio Barile, Giacomo Franco, Giancarlo Nota and Marialuisa Saviano

Volume 4, issue 1, 2012

Consumer Responses to Legal Music Download Services that Compete with Illegal Alternatives pp. 4-23

Michel Clement, Arvind Rangaswamy and Srikant Vadali

Value Transformation in the Mobile Service Ecosystem: A Study of App Store Emergence and Growth pp. 24-41

Rahul C. Basole and Jürgen Karla

A Cointegration Model with Structure Breaks for Customer Migration Analysis pp. 42-54

Wei Jiang, Rong Duan and Siu-Tong Au

Enterprise Transformation to Enable University-Industry Collaboration: A Case Study in Complexity and Usability pp. 55-68

Chen-Yang Cheng, Tanna Pugh, Ling Rothrock and Vittal Prabhu

Nonfixed Retirement Age for University Professors: Modeling Its Effects on New Faculty Hires pp. 69-78

Richard C. Larson and Mauricio Gomez Diaz

Value Cocreation in Service Platform Business Models pp. 79-88

Anssi Smedlund

Volume 3, issue 4, 2011

Scenario Analysis of Web Service Composition based on Multi-Criteria Mathematical Goal Programming pp. 280-303

LiYing Cui, Soundar Kumara and Dongwon Lee

Comparing Neural Network and Ordinal Logistic Regression to Analyze Attitude Responses pp. 304-312

Aisyah Larasati, Camille DeYong and Lisa Slevitch

Defining Service and Non-Service Exchanges pp. 313-324

Sandeep Kayastha

Hyper-Networking of Customers, Providers, and Resources Drives New Service Business Designs: e-Commerce and Beyond pp. 325-337

Cheng Hsu

Information Theoretic Metrics for Combining Qualitative and Quantitative Data from Consumer Surveys pp. 338-348

Vamsi Salaka and Vittal Prabhu

Volume 3, issue 3, 2011

On Formalization of the Concept of Value Proposition pp. 194-205

Marek Winkler and Vladimír Dosoudil

Reducing Risk or Increasing Profit? Provider Decisions in Agreement Networks pp. 206-222

Wibke Michalk, Lilia Filipova-Neumann, Benjamin Blau and Christof Weinhardt

Productivity in Service Systems: Towards a Managerial Framework pp. 223-238

David López, Carmen de Pablos, Enrique de la Puerta and Carlos Fernández

Offshoring of Information-Based Services: Structural Breaks in Industry Life Cycles pp. 239-255

Eugene D. Hahn and Kraiwinee Bunyaratavej

Consumer Information Systems as Service Modules: Case Study of IPTV Services pp. 264-279

Tuure Tuunanen, Lesley A. Gardner and Martin Bastek

Volume 3, issue 2, 2011

A Service Perspective on the Marketization of Undergraduate Education pp. 110-126

Steven A. Taylor and Kimberly M. Judson

Hierarchical Bayes Modeling of the Customer Satisfaction Index pp. 127-140

Nobuhiko Terui, Shohei Hasegawa, Taemyung Chun and Kosuke Ogawa

A SAT View on New Service Development pp. 141-157

Fu-Ren Lin and Pei-Shan Hsieh

The Impact of Operations Performance on Customer Loyalty pp. 158-171

Vikas Kumar, Luciano Batista and Roger Maull

Better Place: A Case Study of the Reciprocal Relations Between Sustainability and Service pp. 172-181

Adi Wolfson, Dorith Tavor, Shlomo Mark, Michael Schermann and Helmut Krcmar

Clues, Flow Channels, and Cognitive States: An Exploratory Study of Customer Experiences with e-Brokerage Services pp. 182-193

David Xin Ding

Volume 3, issue 1, 2011

Discovering Experts, Experienced Persons and Specialists for IT Infrastructure Support pp. 1-21

Girish Keshav Palshikar, Harrick M. Vin, V. Vijaya Saradhi and Mohammed Mudassar

Workforce Planning over the Service Life Cycle pp. 22-40

Ruwen Qin

New Project Staffing for Outsourced Call Centers with Global Service Level Agreements pp. 41-66

Thomas R. Robbins and Terry P. Harrison

Optimization of Multi-skill Call Centers Contracts and Work-shifts pp. 67-81

Roberto Cordone, Andrea Piselli, Paolo Ravizza and Giovanni Righini

The Growth and Performance Diagnostics Initiative: A Multi-Dimensional Framework for Sales Performance Analysis and Management pp. 82-98

Moninder Singh, Debarun Bhattacharjya, Léa Deleris, Dmitriy Katz-Rogozhnikov, Mark Squillante, Bonnie Ray, Aleksandra Mojsilovic, Deepika Kakrania, Avijit Saha, Jing Fu, Christian Barrera and Jonathan Richard

Learning Curves and Stochastic Models for Pricing and Provisioning Cloud Computing Services pp. 99-109

Amit Gera and Cathy H. Xia

Volume 2, issue 4, 2010

S 3 -Sustainability and Services Science: Novel Perspective and Challenge pp. 216-224

Adi Wolfson, Dorith Tavor, Shlomo Mark, Michael Schermann and Helmut Krcmar

Applying Social Network Analysis to Discover Service Innovation within Agile Service Networks pp. 225-244

Noel Carroll, Eoin Whelan and Ita Richardson

Markov Decision Processes for Optimizing Human Workflows pp. 245-269

Enrique D. Espinosa, Juan Frausto and Ernesto J. Rivera

How Hyper-Network Analysis Helps Understand Human Networks? pp. 270-280

Wai Kin Victor Chan and Cheng Hsu

Analytic Network Process Analysis of an Indian Telecommunication Service Supply Chain: A Case Study pp. 281-293

V. R. Pramod and D. K. Banwet

Driving Supply Chain Transformation Through a Business Process Oriented Approach pp. 298-314

Changrui Ren, Miao He, Qinhua Wang, Bing Shao and Jin Dong

Volume 2, issue 3, 2010

Division of Labor between Firms: Business Services, Non-Ownership-Value and the Rise of the Service Economy pp. 136-145

Michael Ehret and Jochen Wirtz

A Critical Appraisal of the Concept of Non-profit Services Marketing pp. 146-153

Edouard Novatorov

Descriptive Evidence on the Role of Corporate Brands in Marketing Higher Education Services pp. 154-166

Maha Mourad, Christine Ennew and Wael Kortam

Quality of University Services: Dimensional Structure of SERVQUAL VS. ESQS pp. 167-176

Carmen María Salvador-Ferrer

Discovery of New Service Concepts for Diverse Markets pp. 177-195

Harold Cassab, Tuure Tuunanen, Ken Peffers, Charles E. Gengler, Wendy Hui and Ville Virtanen

Dynamic Pricing and Inventory Policies: A Strategic Analysis of Dual Channel Supply Chain Design pp. 196-215

Yongma Moon, Tao Yao and Terry L. Friesz

Volume 2, issue 1-2, 2010

An Integrated SS-VSA Analysis of Changing Job Roles pp. 1-20

Jim Spohrer, Gaetano M. Golinelli, Paolo Piciocchi and Clara Bassano

Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science pp. 21-40

Sergio Barile and Francesco Polese

A VSA-SS Approach to Healthcare Service Systems the Triple Target of Efficiency, Effectiveness and Sustainability pp. 41-61

Marialuisa Saviano, Clara Bassano and Mario Calabrese

From System Science - A New Way to Structure and Manage the Company for Sustainable Success pp. 62-75

William F. Christopher

A Stochastic Model of Resource Allocation for Service Systems pp. 76-91

Ralph Badinelli

Service Systems and Requisite Variety pp. 92-101

Phil Godsiff

Service as Mutualism: A Question of Viability in Systems pp. 102-111

Gary S. Metcalf

Service Systems Through the Prism of Conceptual Modeling pp. 112-125

Zdenko Stanicek and Marek Winkler

A Brief Review of Systems Theories and Their Managerial Applications pp. 126-135

Cristina Mele, Jaqueline Pels and Francesco Polese