Service Science

2009 - 2025

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S 3 -Sustainability and Services Science: Novel Perspective and Challenge pp. 216-224: Adi Wolfson, Dorith Tavor, Shlomo Mark, Michael Schermann and Helmut Krcmar
Applying Social Network Analysis to Discover Service Innovation within Agile Service Networks pp. 225-244: Noel Carroll, Eoin Whelan and Ita Richardson
Markov Decision Processes for Optimizing Human Workflows pp. 245-269: Enrique D. Espinosa, Juan Frausto and Ernesto J. Rivera
How Hyper-Network Analysis Helps Understand Human Networks? pp. 270-280: Wai Kin Victor Chan and Cheng Hsu
Analytic Network Process Analysis of an Indian Telecommunication Service Supply Chain: A Case Study pp. 281-293: V. R. Pramod and D. K. Banwet
Driving Supply Chain Transformation Through a Business Process Oriented Approach pp. 298-314: Changrui Ren, Miao He, Qinhua Wang, Bing Shao and Jin Dong

Division of Labor between Firms: Business Services, Non-Ownership-Value and the Rise of the Service Economy pp. 136-145: Michael Ehret and Jochen Wirtz
A Critical Appraisal of the Concept of Non-profit Services Marketing pp. 146-153: Edouard Novatorov
Descriptive Evidence on the Role of Corporate Brands in Marketing Higher Education Services pp. 154-166: Maha Mourad, Christine Ennew and Wael Kortam
Quality of University Services: Dimensional Structure of SERVQUAL VS. ESQS pp. 167-176: Carmen María Salvador-Ferrer
Discovery of New Service Concepts for Diverse Markets pp. 177-195: Harold Cassab, Tuure Tuunanen, Ken Peffers, Charles E. Gengler, Wendy Hui and Ville Virtanen
Dynamic Pricing and Inventory Policies: A Strategic Analysis of Dual Channel Supply Chain Design pp. 196-215: Yongma Moon, Tao Yao and Terry L. Friesz

An Integrated SS-VSA Analysis of Changing Job Roles pp. 1-20: Jim Spohrer, Gaetano M. Golinelli, Paolo Piciocchi and Clara Bassano
Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science pp. 21-40: Sergio Barile and Francesco Polese
A VSA-SS Approach to Healthcare Service Systems the Triple Target of Efficiency, Effectiveness and Sustainability pp. 41-61: Marialuisa Saviano, Clara Bassano and Mario Calabrese
From System Science - A New Way to Structure and Manage the Company for Sustainable Success pp. 62-75: William F. Christopher
A Stochastic Model of Resource Allocation for Service Systems pp. 76-91: Ralph Badinelli
Service Systems and Requisite Variety pp. 92-101: Phil Godsiff
Service as Mutualism: A Question of Viability in Systems pp. 102-111: Gary S. Metcalf
Service Systems Through the Prism of Conceptual Modeling pp. 112-125: Zdenko Stanicek and Marek Winkler
A Brief Review of Systems Theories and Their Managerial Applications pp. 126-135: Cristina Mele, Jaqueline Pels and Francesco Polese

ER-SERVCOMPSQUAL: A Measure of E-Retailing Service Components Quality pp. 212-224: John R. Rossiter
Service-Oriented Entrepreneurship: Service-Dominant Logic in Green Design and Healthcare pp. 225-240: Stephen K. Callaway and David D. Dobrzykowski
Inviting Lead-users from Virtual Communities to Co-create Innovative IS Services in a Structured Groupware Environment pp. 241-255: Johanna Bragge, Tuure Tuunanen and Pentti Marttiin
Cloud Software Service: Concepts, Technology, Economics pp. 256-269: Harry Katzan, Jr.
Multi-Level Coordination and Decision-Making in Service Operations pp. 270-283: Christian Wernz and Andrew Henry

A Customer Liberation Manifesto pp. 135-141: Raymond Fisk
Fostering Creativity in Service Development: Facilitating Service Innovation by the Creative Cognition Approach pp. 142-153: Liang Zeng, Robert W. Proctor and Gavriel Salvendy
Modeling the Human Side of Service Delivery pp. 154-168: Benjamin Schneider and David E. Bowen
Structural Analysis of a Business Enterprise pp. 169-188: Ying Tat Leung and Jesse Bockstedt
Using Survey Data to Design a RFID Centric Service System for Hospitals pp. 189-206: Riccardo Mogre, Rajit Gadh and Arunabh Chattopadhyay

Application of Feedback Control Method to Workforce Management in a Service Supply Chain pp. 77-92: Young M. Lee, Lianjun An and Daniel Connors
Quality and Customer Satisfaction Spillovers in the Mobile Phone Industry pp. 93-106: Kah-Hin Chai, Yi Ding and Yufeng Xing
Research Note --Some Characteristics of Human Resources in the Service Sector pp. 107-114: Daniel Berg and Norman G. Einspruch
Homeworking and Service Delivery: A Win Win Arrangement? pp. 115-120: Phil Beaumont, Judy Pate, Robert A. Paton and Sandra Stewart
Interactive Method for Service Design Using Computer Simulation pp. 121-134: Yuki Makino, Kazuo Furuta, Taro Kanno, Shigeki Yoshihara and Takamichi Mase

The Energy Box: Locally Automated Optimal Control of Residential Electricity Usage pp. 1-16: Daniel Livengood and Richard Larson
Service Scaling on Hyper-Networks pp. 17-31: Wai Kin Victor Chan and Cheng Hsu
Service-Dominant Logic as a Foundation for Service Science: Clarifications pp. 32-41: Stephen L. Vargo and Melissa Archpru Akaka
Computational Thinking of Service Systems: Dynamics and Adaptiveness Modeling pp. 42-55: Robin G. Qiu
The Consequences of Information Overload in Knowledge Based Service Economies: An Empirical Research Conducted in Geneva pp. 56-62: Magali Dubosson and Emmanuel Fragniere
iFAO: Facility Network Transformation Services for Specific Customer Oriented Service Industries pp. 63-76: Jin Dong, Xinxin Bai, Wenjun Yin, Ming Xie, Fasano Jp and Thomas Li