Service Science

2009 - 2025

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ER-SERVCOMPSQUAL: A Measure of E-Retailing Service Components Quality pp. 212-224: John R. Rossiter
Service-Oriented Entrepreneurship: Service-Dominant Logic in Green Design and Healthcare pp. 225-240: Stephen K. Callaway and David D. Dobrzykowski
Inviting Lead-users from Virtual Communities to Co-create Innovative IS Services in a Structured Groupware Environment pp. 241-255: Johanna Bragge, Tuure Tuunanen and Pentti Marttiin
Cloud Software Service: Concepts, Technology, Economics pp. 256-269: Harry Katzan, Jr.
Multi-Level Coordination and Decision-Making in Service Operations pp. 270-283: Christian Wernz and Andrew Henry

A Customer Liberation Manifesto pp. 135-141: Raymond Fisk
Fostering Creativity in Service Development: Facilitating Service Innovation by the Creative Cognition Approach pp. 142-153: Liang Zeng, Robert W. Proctor and Gavriel Salvendy
Modeling the Human Side of Service Delivery pp. 154-168: Benjamin Schneider and David E. Bowen
Structural Analysis of a Business Enterprise pp. 169-188: Ying Tat Leung and Jesse Bockstedt
Using Survey Data to Design a RFID Centric Service System for Hospitals pp. 189-206: Riccardo Mogre, Rajit Gadh and Arunabh Chattopadhyay

Application of Feedback Control Method to Workforce Management in a Service Supply Chain pp. 77-92: Young M. Lee, Lianjun An and Daniel Connors
Quality and Customer Satisfaction Spillovers in the Mobile Phone Industry pp. 93-106: Kah-Hin Chai, Yi Ding and Yufeng Xing
Research Note --Some Characteristics of Human Resources in the Service Sector pp. 107-114: Daniel Berg and Norman G. Einspruch
Homeworking and Service Delivery: A Win Win Arrangement? pp. 115-120: Phil Beaumont, Judy Pate, Robert A. Paton and Sandra Stewart
Interactive Method for Service Design Using Computer Simulation pp. 121-134: Yuki Makino, Kazuo Furuta, Taro Kanno, Shigeki Yoshihara and Takamichi Mase

The Energy Box: Locally Automated Optimal Control of Residential Electricity Usage pp. 1-16: Daniel Livengood and Richard Larson
Service Scaling on Hyper-Networks pp. 17-31: Wai Kin Victor Chan and Cheng Hsu
Service-Dominant Logic as a Foundation for Service Science: Clarifications pp. 32-41: Stephen L. Vargo and Melissa Archpru Akaka
Computational Thinking of Service Systems: Dynamics and Adaptiveness Modeling pp. 42-55: Robin G. Qiu
The Consequences of Information Overload in Knowledge Based Service Economies: An Empirical Research Conducted in Geneva pp. 56-62: Magali Dubosson and Emmanuel Fragniere
iFAO: Facility Network Transformation Services for Specific Customer Oriented Service Industries pp. 63-76: Jin Dong, Xinxin Bai, Wenjun Yin, Ming Xie, Fasano Jp and Thomas Li