Service Science

2009 - 2025

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Volume 10, issue 4, 2018

Service pp. v

Paul P. Maglio

Transformation Through Unbundling: Visualizing the Global FinTech Ecosystem pp. 379-396

Rahul C. Basole and Shiv S. Patel

Determinants for Value Cocreation and Collaborative Paths in Complex Service Systems: A Focus on (Smart) Cities pp. 397-407

Francesco Polese, Sergio Barile, Francesco Caputo, Luca Carrubbo and Leonard Waletzky

Development of a Lifelogs-Based Daily Wellness Score to Advance a Smart Wellness Service pp. 408-422

Ki-Hun Kim, Kwang-Jae Kim, Chiehyeon Lim and Jun-Yeon Heo

Encouraging Innovations of Quality from User Innovators: An Empirical Study of Mobile Data Services pp. 423-441

Hua (Jonathan) Ye

Insight into Gender Differences in Higher Education: Evidence from Peer Reviews in an Introductory STEM Course pp. 442-456

Jacqueline Ng Lane, Bruce Ankenman and Seyed Iravani

Professional Service Jobs: Highly Paid but Subject to Disruption? pp. 457-475

Scott E. Sampson

Volume 10, issue 3, 2018

Introduction to the Special Issue on Advancing Health Services pp. v-vii

Lisa M. Maillart and Maria E. Mayorga

Decision Support for the Physician Scheduling Process at a German Hospital pp. 215-229

Jan Schoenfelder and Christian Pfefferlen

Women’s College Hospital Uses Operations Research to Create an Ambulatory Clinic Schedule pp. 230-240

Brendan K. Eagen, Timothy C. Y. Chan and Michael W. Carter

Stochastic Appointment Scheduling in a Team Primary Care Practice with Two Flexible Nurses and Two Dedicated Providers pp. 241-260

Hyun-Jung Alvarez-Oh, Hari Balasubramanian, Ekin Koker and Ana Muriel

Optimization of Telemedicine Appointments in Rural Areas pp. 261-276

S. Ayca Erdogan, Tracey L. Krupski and Jennifer Mason Lobo

A Stochastic Programming Approach for Appointment Scheduling Under Limited Availability of Surgery Turnover Teams pp. 277-288

Serhat Gul

A Data-Driven Procedure of Providing a Health Promotion Program for Hypertension Prevention pp. 289-301

Junghye Lee, Ryeok-Hwan Kwon, Hyung Woo Kim, Sung-Hong Kang, Kwang-Jae Kim and Chi-Hyuck Jun

A Stochastic Game Analysis of Incentives and Behavioral Barriers in Chronic Disease Management pp. 302-319

Hui Zhang, Christian Wernz and Danny Hughes

Optimal Liver Acceptance for Risk-Sensitive Patients pp. 320-333

Sakine Batun, Andrew J. Schaefer, Atul Bhandari and Mark S. Roberts

Exploring the Value of Waiting During Labor pp. 334-353

Karen Hicklin, Julie S. Ivy, Fay Cobb Payton, Meera Viswanathan and Evan Myers

Trial Termination and Drug Misclassification in Sequential Adaptive Clinical Trials pp. 354-377

Alba C. Rojas-Cordova and Niyousha Hosseinichimeh

Volume 10, issue 2, 2018

Theory of Paradox Within Service-Dominant Logic pp. 111-123

Aaron V. Glassburner, David R. Nowicki, Brian Sauser, Wesley S. Randall and John M. Dickens

The Effect of Experience Congruity on Repurchase Intention: The Moderating Role of Public Commitment pp. 124-138

Sungwoo Choi and Anna S. Mattila

A Framework for Increasing Sustainability in Services pp. 139-153

Mark M. Davis, Euthemia Stavrulaki and Adi Wolfson

Data-Driven Understanding of Smart Service Systems Through Text Mining pp. 154-180

Chiehyeon Lim and Paul P. Maglio

Value Encounter Modeling—Formalization and Application pp. 181-194

Hans Weigand, Paul Johannesson and Birger Andersson

Revenue Management with Customers’ Reference Price: Are the Existing Methods Effective? pp. 195-214

Shirin Aslani, Soheil Sibdari and Mohammad Modarres

Volume 10, issue 1, 2018

Fair Allocation in Financial Disputes Between Public–Private Partnership Stakeholders Using Game Theory pp. 1-11

Alireza Sharafi, Ata Allah Taleizadeh and Mohsen Sadegh Amalnick

Service-Dominant Logic and Performance-Based Contracting: A Systems Thinking Perspective pp. 12-24

David Nowicki, Brian Sauser, Wesley Randall and Robert Lusch

Lean Service Innovation pp. 25-39

Jukka Ojasalo and Katri Ojasalo

Stochastic Optimization Models for Workforce Planning, Operations, and Risk Management pp. 40-57

Michael J. Davis, Yingdong Lu, Mayank Sharma, Mark S. Squillante and Bo Zhang

Assessing the Value of an Information System for Developing Predictive Analytics: The Case of Forecasting School-Level Demand in Taiwan pp. 58-75

Mahsa Ashouri, Kate Cai, Furen Lin and Galit Shmueli

Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare pp. 76-97

Lia Patrício, Nelson Figueiredo de Pinho, Jorge Grenha Teixeira and Raymond P. Fisk

Cultivating T-Shaped Professionals in the Era of Digital Transformation pp. 98-109

Haluk Demirkan and James C. Spohrer

Volume 9, issue 4, 2017

Editorial Column—Toward Ten Years of Service Science pp. iii-iv

Paul P. Maglio

Introduction to the Special Issue on Exploring Service Science for Data-Driven Service Design and Innovation pp. v-x

Theodor Borangiu and Francesco Polese

Toward an Agile IT Service Management Framework pp. 263-274

Bertrand Verlaine

Value-Driven Strategic Sourcing Based on Service-Dominant Logic pp. 275-287

Laleh Rafati and Geert Poels

A Discrete Event Model of Viability Building in a Public University Organization pp. 288-301

Virginia Ecaterina Oltean, Theodor Borangiu and Monica Drăgoicea

Enhancing the Design and Management of the Product-Service System Supply Chain: An Application to the Automotive Sector pp. 302-314

Barbara Resta, Paolo Gaiardelli, Sergio Cavalieri and Stefano Dotti

Exploring Online Travel Reviews Using Data Analytics: An Exploratory Study pp. 315-323

Vera L. Miguéis and Henriqueta Nóvoa

An Optimization Web Service for a Freight Brokering System pp. 324-337

Florin Leon and Costin Bădică

Recommending Products and Services Belonging to Online Businesses Using Intelligent Agents pp. 338-348

Adrian Alexandrescu, Cristian Nicolae Butincu and Mitică Craus

Volume 9, issue 3, 2017

Eliminating the Inconvenience of Carrying: Optimal Pricing of Delivery Service for Retailers pp. 181-191

Xiaolong Guo, Ben Li, Yan Liu and Liang Liang

Patterns of Protecting Both Technological and Nontechnological Innovation for Service Offerings: Case of the Video-Game Industry pp. 192-204

Mario Corona, Youngjung Geum and Sungjoo Lee

Location Design and Relocation of a Mixed Car-Sharing Fleet with a CO 2 Emission Constraint pp. 205-218

Joy Chang, Miao Yu, Siqian Shen and Ming Xu

Service Systems Analysis Methods and Components: A Systematic Literature Review pp. 219-234

Robert Frost and Kelly Lyons

The Interaction of Product-Service Systems (PSS) and Corporate Environmental Management (CEM): Can PSS Drive Today’s Fashion Industry Toward More Environmental Sustainability? pp. 235-249

Marcus Adam, Jochen Strähle and Matthias Freise

Expanding Impacts of Technology-Assisted Service Systems Through Generalization: Case Study of the Japanese Service Engineering Research Project pp. 250-262

Kentaro Watanabe and Masaaki Mochimaru

Volume 9, issue 2, 2017

Pareto Improving Supply Chain Coordination Under a Money-Back Guarantee Service Program pp. 91-105

Jafar Heydari, Tsan-Ming Choi and Saghi Radkhah

Customer Satisfaction as Mediator Between Website Service Quality and Repurchase Intention: An Emerging Economy Case pp. 106-120

Urvashi Tandon, Ravi Kiran and Ash N. Sah

The Impact of a Discharge Holding Area on the Throughput of a Pediatric Unit pp. 121-135

Robert Saltzman, Theresa Roeder, Judith Lambton, Lila Param, Brian Frost and Roxanne Fernandes

An Integrated Framework to Understand How Consumer-Perceived Ethicality Influences Consumer Hotel Brand Loyalty pp. 136-146

Mobin Fatma and Zillur Rahman

Service Technology: Definition and Characteristics Based on a Patent Database pp. 147-166

Youngjung Geum, Moon-Soo Kim and Sungjoo Lee

Why Can Some Service Employees Provide Service of a Consistently High Quality While Others Cannot? pp. 167-180

I-Chen Lee, Jui-fen Rachel Lu, Ching-Wen Fu and Ching-I Teng

Volume 9, issue 1, 2017

Editorial Column—New Directions in Service Science: Value Cocreation in the Age of Autonomous Service Systems pp. 1-2

Paul P. Maglio

Introduction to the Special Section on Cocreating the Customer Service Experience with High Tech and High Touch pp. 3-4

Xin (David) Ding and Mark M. Davis

Impact of Service Value on Satisfaction and Repurchase Intentions in Business-to-Business Cloud Computing pp. 5-13

Roland S. Padilla, Simon K. Milton, Lester W. Johnson and Munyaradzi W. Nyadzayo

An Experience-based Collaborative Service System Model pp. 14-35

Arzoo Atiq, Lesley Gardner and Ananth Srinivasan

The Dynamics of Consumer Engagement with Mobile Technologies pp. 36-49

Vijay Viswanathan, Linda D. Hollebeek, Edward C. Malthouse, Ewa Maslowska, Su Jung Kim and Wei Xie

Brand Experience and Emotional Attachment in Services: The Moderating Role of Gender pp. 50-61

Imran Khan and Zillur Rahman

Introduction to the Naples Forum on Service Special Section pp. 62-62

Francesco Polese, Cristina Mele and Sergio Barile

Modeling and Measuring the Consumer Activities Associated with Value Cocreation: An Exploratory Test in the Context of Education pp. 63-73

Antonio Botti, Mara Grimaldi, Aurelio Tommasetti, Orlando Troisi and Massimiliano Vesci

Determining Service Value: Exploring the Link Between Value Creation and Service Evaluation pp. 74-90

Francesca Foglieni and Stefan Holmlid