Service Science

2009 - 2025

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Volume 9, issue 4, 2017

Editorial Column—Toward Ten Years of Service Science pp. iii-iv

Paul P. Maglio

Introduction to the Special Issue on Exploring Service Science for Data-Driven Service Design and Innovation pp. v-x

Theodor Borangiu and Francesco Polese

Toward an Agile IT Service Management Framework pp. 263-274

Bertrand Verlaine

Value-Driven Strategic Sourcing Based on Service-Dominant Logic pp. 275-287

Laleh Rafati and Geert Poels

A Discrete Event Model of Viability Building in a Public University Organization pp. 288-301

Virginia Ecaterina Oltean, Theodor Borangiu and Monica Drăgoicea

Enhancing the Design and Management of the Product-Service System Supply Chain: An Application to the Automotive Sector pp. 302-314

Barbara Resta, Paolo Gaiardelli, Sergio Cavalieri and Stefano Dotti

Exploring Online Travel Reviews Using Data Analytics: An Exploratory Study pp. 315-323

Vera L. Miguéis and Henriqueta Nóvoa

An Optimization Web Service for a Freight Brokering System pp. 324-337

Florin Leon and Costin Bădică

Recommending Products and Services Belonging to Online Businesses Using Intelligent Agents pp. 338-348

Adrian Alexandrescu, Cristian Nicolae Butincu and Mitică Craus

Volume 9, issue 3, 2017

Eliminating the Inconvenience of Carrying: Optimal Pricing of Delivery Service for Retailers pp. 181-191

Xiaolong Guo, Ben Li, Yan Liu and Liang Liang

Patterns of Protecting Both Technological and Nontechnological Innovation for Service Offerings: Case of the Video-Game Industry pp. 192-204

Mario Corona, Youngjung Geum and Sungjoo Lee

Location Design and Relocation of a Mixed Car-Sharing Fleet with a CO 2 Emission Constraint pp. 205-218

Joy Chang, Miao Yu, Siqian Shen and Ming Xu

Service Systems Analysis Methods and Components: A Systematic Literature Review pp. 219-234

Robert Frost and Kelly Lyons

The Interaction of Product-Service Systems (PSS) and Corporate Environmental Management (CEM): Can PSS Drive Today’s Fashion Industry Toward More Environmental Sustainability? pp. 235-249

Marcus Adam, Jochen Strähle and Matthias Freise

Expanding Impacts of Technology-Assisted Service Systems Through Generalization: Case Study of the Japanese Service Engineering Research Project pp. 250-262

Kentaro Watanabe and Masaaki Mochimaru

Volume 9, issue 2, 2017

Pareto Improving Supply Chain Coordination Under a Money-Back Guarantee Service Program pp. 91-105

Jafar Heydari, Tsan-Ming Choi and Saghi Radkhah

Customer Satisfaction as Mediator Between Website Service Quality and Repurchase Intention: An Emerging Economy Case pp. 106-120

Urvashi Tandon, Ravi Kiran and Ash N. Sah

The Impact of a Discharge Holding Area on the Throughput of a Pediatric Unit pp. 121-135

Robert Saltzman, Theresa Roeder, Judith Lambton, Lila Param, Brian Frost and Roxanne Fernandes

An Integrated Framework to Understand How Consumer-Perceived Ethicality Influences Consumer Hotel Brand Loyalty pp. 136-146

Mobin Fatma and Zillur Rahman

Service Technology: Definition and Characteristics Based on a Patent Database pp. 147-166

Youngjung Geum, Moon-Soo Kim and Sungjoo Lee

Why Can Some Service Employees Provide Service of a Consistently High Quality While Others Cannot? pp. 167-180

I-Chen Lee, Jui-fen Rachel Lu, Ching-Wen Fu and Ching-I Teng

Volume 9, issue 1, 2017

Editorial Column—New Directions in Service Science: Value Cocreation in the Age of Autonomous Service Systems pp. 1-2

Paul P. Maglio

Introduction to the Special Section on Cocreating the Customer Service Experience with High Tech and High Touch pp. 3-4

Xin (David) Ding and Mark M. Davis

Impact of Service Value on Satisfaction and Repurchase Intentions in Business-to-Business Cloud Computing pp. 5-13

Roland S. Padilla, Simon K. Milton, Lester W. Johnson and Munyaradzi W. Nyadzayo

An Experience-based Collaborative Service System Model pp. 14-35

Arzoo Atiq, Lesley Gardner and Ananth Srinivasan

The Dynamics of Consumer Engagement with Mobile Technologies pp. 36-49

Vijay Viswanathan, Linda D. Hollebeek, Edward C. Malthouse, Ewa Maslowska, Su Jung Kim and Wei Xie

Brand Experience and Emotional Attachment in Services: The Moderating Role of Gender pp. 50-61

Imran Khan and Zillur Rahman

Introduction to the Naples Forum on Service Special Section pp. 62-62

Francesco Polese, Cristina Mele and Sergio Barile

Modeling and Measuring the Consumer Activities Associated with Value Cocreation: An Exploratory Test in the Context of Education pp. 63-73

Antonio Botti, Mara Grimaldi, Aurelio Tommasetti, Orlando Troisi and Massimiliano Vesci

Determining Service Value: Exploring the Link Between Value Creation and Service Evaluation pp. 74-90

Francesca Foglieni and Stefan Holmlid

Volume 8, issue 4, 2016

Commentary—Smart Service Systems: Bridging the Silos pp. 359-367

Richard C. Larson

Service Marketing and Adoption of Promotional Technology: A Qualitative Study pp. 368-385

Eileen Bridges and Charles F. Hofacker

Smart Data Pricing: The Value of Shared Data Plans pp. 386-405

Yue Jin and Zhan Pang

Inventory Service Target in Quick Response Fashion Retail Supply Chains pp. 406-419

Tsan-Ming Choi

Understanding Online Shopping Adoption in India: Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) With Perceived Risk Application pp. 420-437

Urvashi Tandon, Ravi Kiran and Ash N. Sah

Call for Papers— Service Science Special Issue: Advancing Health Services pp. 442-442

Lisa Maillart and Maria Mayorga

Volume 8, issue 2, 2016

Implementing Service Innovations in European Hotels pp. 97-107

Cathy A. Enz and Sean A. Way

Understanding Consumers’ Inferences from Price and Nonprice Information in the Online Lodging Purchase Decision pp. 108-123

Breffni M. Noone and Stephani K. A. Robson

Understanding Online Hotel Reviews Through Automated Text Analysis pp. 124-138

Shawn Mankad, Hyunjeong “Spring” Han, Joel Goh and Srinagesh Gavirneni

United Nations World Tourism Organization Study on Online Guest Reviews and Hotel Classification Systems: An Integrated Approach pp. 139-151

United Nations World Tourism Organization (unwto), Anita Blomberg-Nygard and Chris K. Anderson

Is Investing in Social Media Really Worth It? How Brand Actions and User Actions Influence Brand Value pp. 152-168

Anatoli Colicev, Peter O’Connor and Vincenzo Esposito Vinzi

Connecting Search Marketing to Hotel Revenue Management: Conjoint Analysis as a Methodology to Evaluate the Optimal Online Travel Agency Commission Fee pp. 169-183

Jean-Pierre I. van der Rest, Paolo Cordella, Gerard Loosschilder and Zvi Schwartz

Free Drink or Free Mug? Managing Service Experience with Experiential vs. Material Complimentary Gifts pp. 184-202

HaeEun Helen Chun and Yue Woon Hiang

An Examination of Customers’ Attitudes About Tabletop Technology in Full-Service Restaurants pp. 203-217

Alex M. Susskind and Benjamin Curry

Can Service Coproduction Factors Enhance Learning-by-Doing Simultaneously? Evidence from the U.S. Hotel Industry pp. 218-233

Jie J. Zhang and Nitin Joglekar

Testing Service Innovation: A Methodological Review of Video Experiments pp. 234-246

Liana Victorino and Michael J. Dixon

Volume 8, issue 1, 2016

Software Evolution in Web-Service Ecosystems: A Game-Theoretic Model pp. 1-18

Marios Fokaefs and Eleni Stroulia

Loyalty and Profitability of VIP and Non-VIP Customers in the Banking Service Industry pp. 19-36

Jengchung Victor Chen, Hsing Kenneth Cheng and Hui-Ju Veronica Hsiao

A Systemic and Relational Approach to Pricing Services pp. 37-58

Veerendra K. Rai, Abhinay Puvvala and Ashish K. Jha

Categorizing Users of Cloud Services pp. 59-70

Omid Nohadani, Jocelyn Dunn and Gerhard Klimeck

Asymmetric Bertrand-Edgeworth-Chamberlin Competition with Linear Demand: A Pediatric Vaccine Pricing Model pp. 71-84

Banafsheh Behzad and Sheldon H. Jacobson

Commentary—Lessons from Nature: Enhancing the Adaptable Potential of Service Ecosystems pp. 85-96

Robert F. Lusch, Rafe Sagarin and Zhen (Richard) Tang