On the social value of quality: An economic evaluation of the Baldrige Performance Excellence Program

Albert Link and John Scott

Science and Public Policy, 2012, vol. 39, issue 5, 680-689

Abstract: This study estimates the net social value of the Baldrige Performance Excellence Program. It focuses specifically on a survey population of 273 applicants for the Malcolm Baldrige National Quality Award since 2006. Using a counterfactual evaluation method, social benefits have been quantified from the responses of 45 Award applicants to a web-based survey. We estimate the ratio of all measured social benefits to costs to be between 351:1 and 820:1. This finding certainly supports the belief that the Baldrige Program creates considerable value for the US economy. Copyright The Author 2012. Published by Oxford University Press. All rights reserved. For Permissions, please email: journals.permissions@oup.com, Oxford University Press.

Date: 2012
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Working Paper: On the Social Value of Quality: An Economic Evaluation of the Baldrige Performance Excellence Program (2012)
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