On the Social Value of Quality: An Economic Evaluation of the Baldrige Performance Excellence Program

Albert Link and John Scott

No 12-1, UNCG Economics Working Papers from University of North Carolina at Greensboro, Department of Economics

Abstract: This study estimates the net social value of the Baldrige Performance Excellence Program. It focuses specifically on a survey population of 273 applicants for the Malcolm Baldrige National Quality Award since 2006. Using a counterfactual evaluation method, social benefits have been quantified from the responses of 45 Award applicants to a Web-based survey. We conservatively estimate the ratio of social benefits to costs to be 820-to-1. This finding certainly supports the belief that the Baldrige Program creates great value for the U.S. economy.

Keywords: Baldrige Award; Quality; Performance excellence; Program evaluation (search for similar items in EconPapers)
JEL-codes: H41 M21 (search for similar items in EconPapers)
Pages: 27 pages
Date: 2012-01-04
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
https://bryan.uncg.edu/wp-content/uploads/2018/02/12-01.pdf Full text (application/pdf)
Our link check indicates that this URL is bad, the error code is: 404 Not Found

Related works:
Journal Article: On the social value of quality: An economic evaluation of the Baldrige Performance Excellence Program (2012)
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ris:uncgec:2012_001

Access Statistics for this paper

More papers in UNCG Economics Working Papers from University of North Carolina at Greensboro, Department of Economics UNC Greensboro, Department of Economics, PO Box 26170, Bryan Building 462, Greensboro, NC 27402. Contact information at EDIRC.
Bibliographic data for series maintained by Albert Link ().