Service Innovation and Management

Edited by Lars Witell ()

in Future of Business and Finance from Springer

Date: 2025
ISBN: 978-3-031-76560-5
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Chapters in this book:

Ch 1 Managing Service Toward Better Customer Experiences: Digitalization, Service Infusion, and Service Innovation

Lars Witell, Carolina Camen and Poja Shams

Ch 2 Service Management: Evolution and Moving Forward

Bo Edvardsson and Bård Tronvoll

Ch 3 Service Management Through Service Platforms and Digitalization

Bård Tronvoll and Bo Edvardsson

Ch 4 Strategies for Service Growth

JanErik Odhe, Pritam Padhi and Lars Witell

Ch 5 Value Co-creation Through Collaboration: The Case of Efficient Load Out

Maria Åkesson, Nina Löfberg, Bård Tronvoll and Annika Nissen

Ch 6 Configure to Conquer: Implementing Configurators to Improve Competitiveness

Johan Netz, Pritam Padhi, Peter Magnusson, JanErik Odhe, Mattias Skrinning and Åsa Windfäll

Ch 7 Enabling a Circular Economy Through Green Service Strategies

Klas Hedvall and Lars Witell

Ch 8 A Little Bit of That Human Touch: Avoid and Recover Service Failures

Jasenko Arsenovic, Bo Edvardsson and Bård Tronvoll

Ch 9 Enhancing the Phygital Customer Experience in the Digital World

Amie Gustafsson, Christina Öberg and Poja Shams

Ch 10 Balancing Value Propositions with Privacy: Exploring Data-Driven Digital Wellness Business Models

Peter Samuelsson, Mia Larson and Sara Davoudi

Ch 11 Service Innovation in the Eyes of Customers: The Swedish Innovation Index

Joanna Pilawa, Lars Witell and Per Kristensson

Ch 12 B2B Service Innovation: How Business Customers Perceive Firm Innovativeness

Javaneh Mehran and Per Kristensson

Ch 13 Service Innovation in Healthcare: Service Today Versus Service Tomorrow

Peter Samuelsson, Lars Witell, Patrik Gottfridsson and Mattias Elg

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DOI: 10.1007/978-3-031-76560-5

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