Audits as Tool to Evaluate Value

Marc Helmold
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Marc Helmold: IUBH International University

Chapter 7 in Total Revenue Management (TRM), 2020, pp 79-82 from Springer

Abstract: Abstract Quality management system (QMS) is the ideal way to convince customers that a company has systematic processes, procedures and guidelines to secure quality and value-added services or products (Helmold and Samara 2019). Audits are in this context a suitable tool to certify a quality system, which ensures that g value to its products and services. Audits can be defined as structured performance evaluation and assessment of a system, process or product or any other area by internal or external auditors. The aim of an audit is to evaluate, approve or disapprove the assessed area by standardized criteria and to improve performance. Assessment criteria in audits are based on customer and stakeholder expectations. There are in total five audit types, which can be applied, i.e. systems audits, process audits, product audits, control audits and special audits, as shown in Fig. 7.1.

Date: 2020
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DOI: 10.1007/978-3-030-46985-6_7

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