TRM for ServicesServices

Marc Helmold
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Marc Helmold: IUBH International University

Chapter 8 in Total Revenue Management (TRM), 2020, pp 83-88 from Springer

Abstract: Abstract A service is the process, action or activity of one person or a group of people for a customer or a group of customers, for which the customers are willing to pay for. Unlike products, services cannot be touched or owned. Services are actions such as consultancy, lodging, insurance, haircuts, medical check-ups, mail delivery, car repair or teaching. Services have different features, which can be summarized in Fig. 8.1.

Date: 2020
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DOI: 10.1007/978-3-030-46985-6_8

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