Industrial Smart Services Facilitated by the Heidelberg Cloud

Tom Oelsner ()
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Tom Oelsner: Heidelberg Digital Unit

A chapter in Managing Industrial Services, 2021, pp 147-158 from Springer

Abstract: Abstract This chapter describes how Heidelberger Druckmaschinen, the leading manufacturer of sheetfed offset printing presses, succeeded with providing smart services. The evolution of Heidelberg’s service business is described, before zooming in on new business models enabled by the firm’s Industrial Internet of Things enabled solution, the Heidelberg Cloud. A detailed explanation of the network effects at work is provided, before detailing the mechanics of a successful subscription business model. Finally, Heidelberg’s digital service portfolio is introduced, and the overall customer value proposition is explained.

Keywords: Agile innovation; Customer centricity; Digital transformation; Lean start-up; Printing industry (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-030-72728-4_12

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DOI: 10.1007/978-3-030-72728-4_12

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