Operational Excellence: The St.Gallen Model for Holistic Optimization

Marten Ritz () and Thomas Friedli ()
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Marten Ritz: University of St.Gallen (ITEM-HSG)
Thomas Friedli: University of St.Gallen (ITEM-HSG)

Chapter 3 in Global Manufacturing Management, 2021, pp 51-59 from Springer

Abstract: Abstract Literature about International Manufacturing Networks usually neglects Operational Excellence or Lean Production Systems. Coming from a long history, both are often solely approached and seen as stand-alone topics. However, the enterprise-wide introduction of a Lean Production System and the launch of a comprehensive Operational Excellence programme directly impact the coordination of global production networks. Above-site organizations introducing and sustaining Operational Excellence are a crucial asset to optimize global production. Additionally, Operational Excellence supports the knowledge exchange throughout the network and is closely linked to the network capability “learning”. Therefore, this chapter introduces, explains, and highlights the St.Gallen understanding of Operational Excellence.

Date: 2021
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DOI: 10.1007/978-3-030-72740-6_3

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