Managing Product Returns

Louis-Philippe Kerkhove

Chapter 6 in Data-driven Retailing, 2022, pp 161-175 from Springer

Abstract: Abstract The advent of online shopping brought convenience to customers and bigger markets to retailers. It did however create a backwash of negative environmental effects, and inflated transaction costs. A big part of this is overpackaging and fast shipping. Customer is king however, and the trend toward more and more online buying is unlikely to reverse. This chapter discusses a data-driven way in which both the environmental impact and the costs associated with online retail can be reduced: preventing product returns.

Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-031-12962-9_6

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DOI: 10.1007/978-3-031-12962-9_6

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