Driving Process Innovation: The Application of a Role-Based Governance Model at Lufthansa Technik

Janina Kettenbohrer (), Mirko Kloppenburg () and Daniel Beimborn ()
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Janina Kettenbohrer: University of Bamberg
Mirko Kloppenburg: Lufthansa Technik AG
Daniel Beimborn: Frankfurt School of Finance & Management

A chapter in BPM - Driving Innovation in a Digital World, 2015, pp 275-286 from Springer

Abstract: Abstract Many stakeholders are involved in process operation and, consequently, also in process improvement and innovation. For the coordination of all stakeholders, an effective governance model with clearly defined roles and tasks can support process-oriented decision-making, which drives improvement and innovation. In this chapter, such a Business Process Management governance model is introduced. The role-based model FAR+ (Framework for Assignment of Responsibilities) provides precise assignment of process accountabilities and responsibilities. In the following, we apply FAR+ to an exemplary process at Lufthansa Technik. Based on this application, we derive implications for research and practice.

Keywords: Lufthansa Technik (LHT); Process Manager Role; Response Resources; Action Design Research Approach; Process Instance (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-319-14430-6_18

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DOI: 10.1007/978-3-319-14430-6_18

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