Evidence-Based Business Process Management: Using Digital Opportunities to Drive Organizational Innovation

Jan Recker ()
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Jan Recker: Queensland University of Technology

A chapter in BPM - Driving Innovation in a Digital World, 2015, pp 129-143 from Springer

Abstract: Abstract Process improvement and innovation are risky endeavors, like swimming in unknown waters. In this chapter, I will discuss how process innovation through BPM can benefit from Research-as-a-Service, that is, from the application of research concepts in the processes of BPM projects. A further subject will be how innovations can be converted from confidence-based to evidence-based models due to affordances of digital infrastructures such as large-scale enterprise software or social media. I will introduce the relevant concepts, provide illustrations for digital capabilities that allow for innovation, and share a number of key takeaway lessons for how organizations can innovate on the basis of digital opportunities and principles of evidence-based BPM: the foundation of all process decisions in facts rather than fiction.

Keywords: Business Process; Business Model; Process Innovation; Mean Absolute Percentage Error; Organizational Innovation (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-319-14430-6_9

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DOI: 10.1007/978-3-319-14430-6_9

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