Newcomers: The Unknown Game Changers

Stefanie Auge-Dickhut, Bernhard Koye and Axel Liebetrau
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Stefanie Auge-Dickhut: Swiss Institute for Financial Education
Bernhard Koye: Swiss Institute for Financial Education
Axel Liebetrau: BIG - Banking Innovation Group GmbH

Chapter 2 in Customer Value Generation in Banking, 2016, pp 21-37 from Springer

Abstract: Abstract The aforementioned developments are the guide rails for the future-oriented (re-) design of banks’ business models. A serious analysis of the consequences can be conducted only specifically to each institute. Yet it is important to realise that time is running out. The reason for this is that a constantly growing number of customers is becoming ever more refractory are willing to switch.

Keywords: Business Model; Near Field Communication; Mobile Payment; Online Banking; Security Trading (search for similar items in EconPapers)
Date: 2016
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DOI: 10.1007/978-3-319-19938-2_2

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