Customer Value Generation in Banking

Stefanie Auge-Dickhut (), Bernhard Koye () and Axel Liebetrau ()
Additional contact information
Stefanie Auge-Dickhut: Swiss Institute for Financial Education
Bernhard Koye: Swiss Institute for Financial Education
Axel Liebetrau: BIG - Banking Innovation Group GmbH

in Management for Professionals from Springer

Date: 2016
Edition: 2016
ISBN: 978-3-319-19938-2
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Chapters in this book:

Ch 1 Customers: Unknown Entities!

Stefanie Auge-Dickhut, Bernhard Koye and Axel Liebetrau

Ch 2 Newcomers: The Unknown Game Changers

Stefanie Auge-Dickhut, Bernhard Koye and Axel Liebetrau

Ch 3 What Now for Banks?

Stefanie Auge-Dickhut, Bernhard Koye and Axel Liebetrau

Ch 4 Change Frameworks

Stefanie Auge-Dickhut, Bernhard Koye and Axel Liebetrau

Ch 5 Management Tools

Stefanie Auge-Dickhut, Bernhard Koye and Axel Liebetrau

Ch 6 Business Models of Banks

Stefanie Auge-Dickhut, Bernhard Koye and Axel Liebetrau

Ch 7 The New Mechanics of Success: Win-Win Cycles and Client Value Generation

Stefanie Auge-Dickhut, Bernhard Koye and Axel Liebetrau

Ch 8 Successful Reorganisation (I): Systemic Change Frameworks

Stefanie Auge-Dickhut, Bernhard Koye and Axel Liebetrau

Ch 9 Successful Reorganisation (II): The Levers of Change

Stefanie Auge-Dickhut, Bernhard Koye and Axel Liebetrau

Ch 10 The Zurich Model of Customer-Centricity

Stefanie Auge-Dickhut, Bernhard Koye and Axel Liebetrau

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DOI: 10.1007/978-3-319-19938-2

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