Successful Reorganisation (I): Systemic Change Frameworks

Stefanie Auge-Dickhut, Bernhard Koye and Axel Liebetrau
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Stefanie Auge-Dickhut: Swiss Institute for Financial Education
Bernhard Koye: Swiss Institute for Financial Education
Axel Liebetrau: BIG - Banking Innovation Group GmbH

Chapter 8 in Customer Value Generation in Banking, 2016, pp 145-155 from Springer

Abstract: Abstract In the previous chapters we described who the customers are and what they expect from their bank in the future. Naturally, the question now arises: How can banks meet these external demands internally? Convincing large organisations to change is always a difficult subject. By now change management has become a specialist field in itself, and countless books are concerned with its theoretical and practical aspects.

Keywords: Schweizerisches Institut; Shareholder Value Paradigm; Systems Change Work; Customer Orientation; Internal Change Management (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-319-19938-2_8

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DOI: 10.1007/978-3-319-19938-2_8

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