Successful Reorganisation (II): The Levers of Change

Stefanie Auge-Dickhut, Bernhard Koye and Axel Liebetrau
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Stefanie Auge-Dickhut: Swiss Institute for Financial Education
Bernhard Koye: Swiss Institute for Financial Education
Axel Liebetrau: BIG - Banking Innovation Group GmbH

Chapter 9 in Customer Value Generation in Banking, 2016, pp 157-180 from Springer

Abstract: Abstract Once the decision has been made to change—which is always connected to the disappointment of having to admit this necessity for change to oneself and others—, a process begins that should lead from the current situation to the target situation.

Keywords: Change Process; Core Competence; Mission Statement; Management Level; Customer Orientation (search for similar items in EconPapers)
Date: 2016
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DOI: 10.1007/978-3-319-19938-2_9

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