Mediation Techniques

Stephan Proksch

Chapter 5 in Conflict Management, 2016, pp 57-67 from Springer

Abstract: Abstract This chapter describes the mechanisms which lead to conflict escalations and the forms of communication that contribute to them. I also explain which techniques you can, on the other hand, use to defuse conflicts: paraphrasing, active listening, I-messages, meta-dialogue, goal orientation, feedback, change of perspective and reformulation. I describe the characteristics of these techniques and explain when they can be employed. In the process, I distinguish between non-transformative and transformative techniques. To conclude, I describe an important prerequisite for correct utilisation of the techniques: emotional intelligence.

Keywords: Emotional Intelligence; Goal Orientation; Transformative Technique; Active Listening; Advertising Campaign (search for similar items in EconPapers)
Date: 2016
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DOI: 10.1007/978-3-319-31885-1_5

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