Conflict Management

Stephan Proksch ()
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Stephan Proksch: Trialogis Organisationsberatung Mediation

in Management for Professionals from Springer

Date: 2016
ISBN: 978-3-319-31885-1
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Chapters in this book:

Ch 1 Recognising and Resolving Conflicts

Stephan Proksch

Ch 2 Traditional Methods of Conflict Management

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Ch 3 Complementary Forms of Conflict Management

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Ch 4 Mediation

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Ch 5 Mediation Techniques

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Ch 6 Questioning Techniques

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Ch 7 Conflict Prevention

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Ch 8 Setting Up an Inhouse Conflict Management System

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Ch 9 Establishment of Mediation Facilities Within an Enterprise: Two Case Studies

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Ch 10 Check Lists, Mediation Agreement, Codes of Conduct

Stephan Proksch

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DOI: 10.1007/978-3-319-31885-1

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