Partner and Supplier Management: Achieving Success Together

Stephan Kasulke and Jasmin Bensch
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Stephan Kasulke: T-Systems International GmbH
Jasmin Bensch: T-Systems International GmbH

Chapter 14 in Zero Outage, 2017, pp 125-129 from Springer

Abstract: Zusammenfassung A chain is only as strong as its weakest link. This old saying applies everywhere – even in telecommunications and IT. And in these areas, different parties tend to be involved because no telecommunications or IT provider can offer a complex service with all subcomponents from its own in-house production. Thus, this book has presented mostly internal measures designed to increase customer satisfaction.

Keywords: Incident Management; Software Supplier; Supplier Management; Increase Customer Satisfaction; Senior Management Level (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-319-53739-9_14

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DOI: 10.1007/978-3-319-53739-9_14

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