Zero Outage

Stephan Kasulke and Jasmin Bensch
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Stephan Kasulke: T-Systems International GmbH
Jasmin Bensch: T-Systems International GmbH

in Management for Professionals from Springer

Date: 2017
ISBN: 978-3-319-53739-9
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Chapters in this book:

Ch 1 Introduction – Zero Outage as a Guiding Principle for IT

Stephan Kasulke and Jasmin Bensch

Ch 2 Different Perspectives on Quality

Stephan Kasulke and Jasmin Bensch

Ch 3 ISO, ITIL & Co. – A Baseline and Orientation How-To

Stephan Kasulke and Jasmin Bensch

Ch 4 Focus on Quality – Trends and the Realities of Business

Stephan Kasulke and Jasmin Bensch

Ch 5 Building a Solid Foundation: The Four Cornerstones of Quality Management

Stephan Kasulke and Jasmin Bensch

Ch 6 Quality in the Organization: From Individual Functions to a Zero Outage Organization

Stephan Kasulke and Jasmin Bensch

Ch 7 Operational Quality: Zero Outage Ensures Reliability and Sustainability

Stephan Kasulke and Jasmin Bensch

Ch 8 The Zero Outage Quality Roadmap: Ensuring Quality Step by Step

Stephan Kasulke and Jasmin Bensch

Ch 9 Quality in Projects: Achieving Success through Standards and Transparency

Stephan Kasulke and Jasmin Bensch

Ch 10 From Customer Perception to Customer Satisfaction

Stephan Kasulke and Jasmin Bensch

Ch 11 The Challenge of Statutory Regulations

Stephan Kasulke and Jasmin Bensch

Ch 12 Ensuring Maximum Security

Stephan Kasulke and Jasmin Bensch

Ch 13 Business Continuity Management: Managing Crises Successfully

Stephan Kasulke and Jasmin Bensch

Ch 14 Partner and Supplier Management: Achieving Success Together

Stephan Kasulke and Jasmin Bensch

Ch 15 Initiating and Growing a Zero Outage Culture

Stephan Kasulke and Jasmin Bensch

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DOI: 10.1007/978-3-319-53739-9

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