ISO, ITIL & Co. – A Baseline and Orientation How-To

Stephan Kasulke and Jasmin Bensch
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Stephan Kasulke: T-Systems International GmbH
Jasmin Bensch: T-Systems International GmbH

Chapter 3 in Zero Outage, 2017, pp 13-22 from Springer

Abstract: Zusammenfassung How can we guarantee the level of service quality for customers described in the previous chapter and avoid crises? Which existing guidelines are referenced by Zero Outage? And what is the starting point for establishing a zero-defect culture in an IT service company?

Keywords: Service Transition; Kanban System; Capability Maturity Model Integration; Software Engineer Institute; Internal Supply Chain (search for similar items in EconPapers)
Date: 2017
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DOI: 10.1007/978-3-319-53739-9_3

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