Quality in the Organization: From Individual Functions to a Zero Outage Organization

Stephan Kasulke and Jasmin Bensch
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Stephan Kasulke: T-Systems International GmbH
Jasmin Bensch: T-Systems International GmbH

Chapter 6 in Zero Outage, 2017, pp 33-36 from Springer

Abstract: Zusammenfassung An effective organizational structure provides the foundations for the successful implementation of a corporate culture that ensures quality and customer satisfaction. The critical success factors are explained below. We present several typical organizational structures with their individual advantages and disadvantages and then describe the Zero Outage organization that has proved to work.

Keywords: Customer Satisfaction; Quality Function; Corporate Culture; Organizational Unit; Line Manager (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-319-53739-9_6

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DOI: 10.1007/978-3-319-53739-9_6

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