Quality in Projects: Achieving Success through Standards and Transparency

Stephan Kasulke and Jasmin Bensch
Additional contact information
Stephan Kasulke: T-Systems International GmbH
Jasmin Bensch: T-Systems International GmbH

Chapter 9 in Zero Outage, 2017, pp 73-91 from Springer

Abstract: Zusammenfassung Quality in projects is also critically important. To apply the Zero Outage principle to projects, you first have to know what the typical “pain points” are in a project, how to identify them and which measures can avoid or resolve them. The key to success lies in introducing project standards for processes and products, ensuring their implementation through proactive and reactive quality measures, and continually measuring the project’s progress and results. In this chapter, we describe how this can be achieved in a Zero Outage organization. We conclude by condensing the most important rules into the ten commandants for project management.

Keywords: Project Manager; Customer Satisfaction; Work Package; Project Goal; Smoke Alarm (search for similar items in EconPapers)
Date: 2017
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-319-53739-9_9

Ordering information: This item can be ordered from
http://www.springer.com/9783319537399

DOI: 10.1007/978-3-319-53739-9_9

Access Statistics for this chapter

More chapters in Management for Professionals from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().