Initiating and Growing a Zero Outage Culture

Stephan Kasulke and Jasmin Bensch
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Stephan Kasulke: T-Systems International GmbH
Jasmin Bensch: T-Systems International GmbH

Chapter 15 in Zero Outage, 2017, pp 131-148 from Springer

Abstract: Zusammenfassung Successfully and permanently integrating a commitment to quality into a corporate culture requires this concept to be the focus of the company’s value system. Every part of the company – without exception – is affected. The key is utilizing the human resources department as a hub for spreading the new culture throughout all of the other divisions. If quality is firmly anchored in the culture as a major criterion as early as the recruitment process, and additionally figures into compensation models, career planning and employee evaluations, the corresponding standards and values will cascade throughout the entire organization. The following chapter describes how a Zero Outage culture can be established and what is needed to do that.

Keywords: Major Incident; Human Resource Department; Incident Management; Quality Strategy; Employer Branding (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-319-53739-9_15

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DOI: 10.1007/978-3-319-53739-9_15

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