Different Perspectives on Quality

Stephan Kasulke and Jasmin Bensch
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Stephan Kasulke: T-Systems International GmbH
Jasmin Bensch: T-Systems International GmbH

Chapter 2 in Zero Outage, 2017, pp 5-12 from Springer

Abstract: Zusammenfassung As with any local water or electricity supply, IT is now a basic precondition for modern customers, who simply assume that it will be available and working faultlessly all the time. The choice of providers is no longer the determining factor, since the market offers a comparable set of solutions and services.

Keywords: Service Provider; Service Quality; Small Bank; Power Supply Unit; Change Request (search for similar items in EconPapers)
Date: 2017
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DOI: 10.1007/978-3-319-53739-9_2

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