The Zero Outage Quality Roadmap: Ensuring Quality Step by Step

Stephan Kasulke and Jasmin Bensch
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Stephan Kasulke: T-Systems International GmbH
Jasmin Bensch: T-Systems International GmbH

Chapter 8 in Zero Outage, 2017, pp 65-71 from Springer

Abstract: Zusammenfassung Now we come to one of the most important elements of Zero Outage: the central Quality Roadmap. This is the “master plan” for systematically and effectively managing operational risks in critical customer systems over the course of years. The Zero Outage Quality Roadmap ensures that, instead of getting lost in individual problems, all risks that lead to operational disruptions are recorded in a structured way, regularly and reliably assessed and, finally, resolved according to their priority.

Date: 2017
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DOI: 10.1007/978-3-319-53739-9_8

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