Managed Services: A Case of Business Process Transformation?

Chitra Sharma
Additional contact information
Chitra Sharma: ICT, Change and Process Management Professional

Chapter 7 in Business Process Transformation, 2015, pp 147-183 from Springer

Abstract: Abstract Managed services is a form of outsourcing, which allows the operator (service provider) to free themselves from the operational running of networks, thus enabling them to focus on tactical and strategic aspects. The radical speed of change in business and technology, coupled with the demands of the customer, makes managed services very useful for operators. In this chapter, “managed services in telecom” is evaluated for a fictitious telecom operator TX, to establish if managed services is a case of business process transformation. The telecom industry is used here as an example; however, managed services is applicable across industries, ranging from hospitality to automobiles. Managed services has moved on from the traditional “client-vendor” relationship to the now “thought and technical” level partnership with the managed service provider (MSP)/vendor. This shift results in differentiating, innovative, and revenue-generating offerings to the end customer.

Keywords: Price Model; Internet Protocol; Service Level Agreement; Asynchronous Transfer Mode; Customer Experience (search for similar items in EconPapers)
Date: 2015
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-81-322-2349-8_7

Ordering information: This item can be ordered from
http://www.springer.com/9788132223498

DOI: 10.1007/978-81-322-2349-8_7

Access Statistics for this chapter

More chapters in Management for Professionals from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().