Total Quality Management

Andrea Chiarini ()
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Andrea Chiarini: Chiarini & Associates

Chapter Chapter 6 in From Total Quality Control to Lean Six Sigma, 2012, pp 17-21 from Springer

Abstract: Abstract As previously discussed, Japanese companies have developed TQC mainly using the teachings of Ishikawa, Deming and Juran. Feigenbuam was the first to use the term TQC but he started introducing differences between American and Japanese TQC; these differences have been extended by TQM.

Keywords: Corporate Social Responsibility; Senior Manager; Improvement Project; Total Quality Management; Balance Scorecard (search for similar items in EconPapers)
Date: 2012
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DOI: 10.1007/978-88-470-2658-2_6

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