The Role of Caseworkers in Unemployment Insurance: Evidence From Unplanned Absences

Amelie Schiprowski

CRC TR 224 Discussion Paper Series from University of Bonn and University of Mannheim, Germany

Abstract: Caseworkers are the main human resources used to provide social services. This paper asks if, and how much, caseworkers matter for the outcomes of unemployed individuals. Using large-scale administrative data, I exploit exogenous variation in unplanned absences among Swiss UI caseworkers. I find that individuals who lose a meeting with their caseworker stay unemployed 5% longer. Results show large heterogeneity in the personal impact of caseworkers: the effect of a foregone meeting is zero for caseworkers in the lower half of the productivity distribution, while it amounts to more than twice the average effect for caseworkers in the upper half.

Keywords: Public Human Resources; Caseworkers; Unemployment Insurance (search for similar items in EconPapers)
JEL-codes: J64 J65 M50 (search for similar items in EconPapers)
Pages: 37
Date: 2020-03
New Economics Papers: this item is included in nep-ias and nep-lab
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Citations: View citations in EconPapers (15)

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https://www.crctr224.de/research/discussion-papers/archive/dp165

Related works:
Journal Article: The Role of Caseworkers in Unemployment Insurance: Evidence from Unplanned Absences (2020)
Working Paper: The Role of Caseworkers in Unemployment Insurance: Evidence from Unplanned Absences (2020)
Working Paper: The Role of Caseworkers in Unemployment Insurance: Evidence from Unplanned Absences (2020)
Working Paper: The Role of Caseworkers in Unemployment Insurance: Evidence from Unplanned Absences (2017)
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Persistent link: https://EconPapers.repec.org/RePEc:bon:boncrc:crctr224_2020_165

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