The Role of Caseworkers in Unemployment Insurance: Evidence from Unplanned Absences

Amelie Schiprowski

No 16, ECONtribute Discussion Papers Series from University of Bonn and University of Cologne, Germany

Abstract: Caseworkers are the main human resources used to provide social services. This paper asks if, and how much, caseworkers matter for the outcomes of unemployed individuals. Using large-scale administrative data, I exploit exogenous variation in unplanned absences among Swiss UI caseworkers. I find that individuals who lose a meeting with their caseworker stay unemployed 5% longer. Results show large heterogeneity in the personal impact of caseworkers: the effect of a foregone meeting is zero for caseworkers in the lower half of the productivity distribution, while it amounts to more than twice the average effect for caseworkers in the upper half.

Pages: 38 pages
Date: 2020-07
New Economics Papers: this item is included in nep-ias
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (17)

Downloads: (external link)
https://www.econtribute.de/RePEc/ajk/ajkdps/ECONtribute_016_2020.pdf First version, 2020 (application/pdf)

Related works:
Journal Article: The Role of Caseworkers in Unemployment Insurance: Evidence from Unplanned Absences (2020)
Working Paper: The Role of Caseworkers in Unemployment Insurance: Evidence From Unplanned Absences (2020)
Working Paper: The Role of Caseworkers in Unemployment Insurance: Evidence from Unplanned Absences (2020)
Working Paper: The Role of Caseworkers in Unemployment Insurance: Evidence from Unplanned Absences (2017)
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ajk:ajkdps:016

Access Statistics for this paper

More papers in ECONtribute Discussion Papers Series from University of Bonn and University of Cologne, Germany Niebuhrstrasse 5, 53113 Bonn, Germany.
Bibliographic data for series maintained by ECONtribute Office ().